Customer Service Representative

Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors. Job Description Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state’s online application system. Requires accurate keying of member’s information into the state’s database. Remains courteous, helpful, and sensitive to consumer needs at all times. Remains unbiased and maintains consumer confidentiality. Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor. Conducts research and follows up on problematic cases as needed. Performs other duties as may be assigned by management. Qualifications Job Title: Customer Service Representative Employment type: 12 month project, potential for extension Location: Atlanta, GA Start date/s: May 23 and June 6 Schedule- Training is Monday-Friday 8:00am-5:00pm. After training it is a Monday-Friday 9:00am-6:00pm Pay Rate: $12.00 Required Testing: MS Word (80% or higher), Typing (general typing test 30 wpm), CSR Mindset (70% or higher) Requirement: 1 year of continuous call center experience. Additional Information Pearl Quilapio View phone number on click.appcast.io By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr Randstad