Client Service Manager

Client Service Manager New York, New York, United States On-site The Client Service Manager (CSM) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City. Key Responsibilities Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations. Serve as the main on-site client contact and handle escalations. Manage staff schedules, resources, and coverage for absences or emergencies. Track and report key performance metrics (KPIs/SLAs, P&L, budgets). Lead staff development, coaching, and training; conduct performance reviews. Maintain a safe, professional, and organized work environment. Oversee vendors and coordinate special projects. Participate in client business reviews and support operational improvements. Qualifications High School Diploma or equivalent; bachelor’s degree preferred. Must have 3+ years experience managing office services, reprographics and light facilities. Law Firm Experience preferred. 5+ years of experience in operational management or client services lead. Supervisory experience managing 5–10 staff members. Strong interpersonal, communication, and problem‑solving skills. Experience in office services, facilities, or law firm environments preferred. Proficient in MS Office and other business software. Competencies Client-focused with integrity and professional presence. Ability to manage multiple priorities and maintain confidentiality. Skilled in conflict resolution and staff performance management. Strong organizational skills and attention to detail. Physical Requirements: Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods. Manual dexterity for office equipment operation. Travel Up to 25% local travel. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range: $65,000—$72,000 USD What We Offer Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Data Privacy Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. #J-18808-Ljbffr