Advanced Medical Support Assistant

Allied Health Professional

Work will primarily encompass providing administrative support to an assigned clinic, however, other assignments at this level may include, but may not be limited to providing staff coverage to other primary care and specialty care clinics.

Major duties include:

• Coordinating with the patient care team to review clinic utilization to ensure the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments.
• Reviewing and following up on open encounters and return to clinic orders daily.
• Developing and maintaining effective and efficient communication with the patients, including facilitating/processing secure messages through My HealtheVet (MHV), with the interdisciplinary team, with VA medical centers, and other agencies.
• Processing delinquent recall reminders and contacting patients for scheduling into the primary care, specialty, and mental health clinics.
• Utilizing computerized programs and databases such as VS GUI, Scheduling Manager, Insurance Capture Buffer (ICB), Veterans Health Information and Technology Architecture (VistA), VetLink, Computerized Patient Record System (CPRS) and other enterprise systems to enter, modify and retrieve sensitive information and various data into or from electronic medical records, scheduling systems and/or reporting formats.
• Explaining the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
• Screening/receiving phone calls in a courteous and timely manner, determining the nature of request and providing the information desired using privacy rules and established clinic processes.
• Responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC.
• Scheduling all appointments with the patient's input, either in person or by phone.
• Participating in team huddles daily and team meetings weekly to plan and manage patient care.

Work Schedule: Full time, Monday - Friday, 7:45am - 4:15pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)