Patient Experience Coordinator

Patient Experience Coordinator

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood.

The Patient Experience Coordinator is a key part of the patient journey, creating a welcoming and seamless experience from the first interaction. This role supports scheduling, patient check-in and check-out, incoming calls, payments, and day-to-day clinic operations while partnering closely with clinical and administrative teams.

We are seeking a Patient Experience Coordinator to join Pinnacle Fertility Washington in a full-time, onsite position in Seattle, WA working from 7:00 AM - 4:00 PM. with flexibility based on clinic needs and participation in a rotating weekend and holiday schedule.

Fertility experience is not required. We're open to training the right person on the fertility side of the role. Whether you bring strong customer service experience, are a recent graduate, or are looking to pivot into healthcare, we're looking for someone who is compassionate, eager to learn, adaptable, and excited to grow in reproductive medicine.

This role is an exciting entry point into fertility healthcare, offering exposure to both the patient-facing and operational sides of the organization. As you build your skills and experience, there may be opportunities to grow into areas such as Patient Navigation, Financial Counseling, clinic operations, and other evolving areas of the business. For Bachelor of Science graduates, depending on degree and qualifications, there may also be opportunities to explore laboratory-based roles.

As Pinnacle Fertility continues to grow and evolve, you'll also have the opportunity to contribute to new initiatives, processes, and operational improvementsgiving you the chance to be part of how we continue to shape the patient and clinic experience.

Key Responsibilities

• Welcome and check in patients while creating a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records within the electronic medical record.
• Process billing information, copays, and patient payments.
• Partner with clinical and administrative teams to support efficient clinic operations.
• Help resolve patient concerns and connect patients with the appropriate team member.
• Maintain an organized and welcoming reception environment.
• Float between Washington clinic locations based on staffing and operational needs.
• Support additional projects and administrative responsibilities as assigned.

What We're Looking For

• High school diploma or equivalent required.
• 12 years of experience in customer service, hospitality, healthcare, a medical office, or another patient- or customer-facing environment preferred.
• Strong communication, organization, and problem-solving skills.
• A compassionate, patient-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to work collaboratively across teams.
• Professionalism and empathy when supporting patients through sensitive situations.
• Proficiency with electronic medical records, scheduling systems, and basic computer applications preferred.
• Curiosity and enthusiasm for learning about fertility and reproductive healthcare.

Flexibility & Travel

This is a float position requiring flexibility to travel between our Seattle, Bellevue, Everett, and Kirkland clinic locations based on staffing and operational needs. Participation in a rotating weekend and holiday schedule is required.

Compensation & Benefits

• Hourly Rate: $23.00 - $32.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

Pinnacle Fertility is committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Travel Required

Yes. Must be willing to float and to travel to other satellite clinic locations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.