Patient Services Coordinator # 25-43531

Radiology Scheduling Coordinator

Start date: ASAP

Aligning with 7/6 or 7/22 for NEO Epic training(s)

Timeline between offer and hire may be between 2-4 weeks

Shift: 5x8 08:00-16:30 M-F, no holidays

13 Weeks, willing to extend longer as needed after evaluating staff coverage

Answering and screening, triage all telephone calls within the departmental communication system, utilize departmental paging system and contact on-call personnel and Radiologist as needed

Respond to patient questions; provide directions to different clinics, units, modalities, parking, eating facilities.

Maintain confidentiality of patient information.

Using EPIC, schedule and reschedule a variety of Radiology exams following approved protocol for each exam

Utilize financial clearance matrix when scheduling outpatient procedures

Communicate various types of information to patients, referral agencies, departments, physicians, and the community, such as registration policies, insurance coverage, billing procedures, radiology scheduling, and instructions on preparation for various radiology procedures.

Assist patients in completing various documents such as pre-procedure forms for various types of radiology procedures.

Facilitate patient check-in & check-out process by verifying patient identity, coordinate obtaining interpreter, arrange/request patient transportation internally & externally.

Utilize Accu-Reg to ensure Minimum Data Set has been provided by patient to ensure proper billing.

Perform general clerical duties such as processing the mail, stocking supplies

Understand and adheres to the National Patient Safety Goals and described yearly by the Joint Commission.

The above reflects the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

One year of experience in a health care setting, or three years of general office or community services experience or equivalent education/experience.

EPIC Experience

High School Diploma/GED

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