Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Montrose, CO, 2200 Industrial Drive
Company: Bruin Waste Management

About the Role:
Bruin Waste Management is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate is organized, professional, and passionate about providing exceptional service to our customers. This position plays a key role in assisting customers with setting up accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions.

• High school diploma or equivalent required

• Basic math, computer, and keyboarding skills

• Legible handwriting and strong attention to detail

• Excellent verbal and written communication skills, Spanish is a plus!

• Exceptional interpersonal and organizational skills

• Ability to handle multiple tasks simultaneously in a fast-paced environment

• Must represent Bruin Waste in a professional and positive manner at all times

• Must be able to obtain and maintain a valid Colorado driver’s license

• Greet and assist customers promptly, politely, and professionally in person, by email, and by phone

• Maintain confidentiality and accuracy of all customer records and accounts

• Post payments, process deposits, and assist with managing billing cycles (monthly, quarterly, 28-day)

• Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively

• Compose and distribute customer communications regarding service routes, pricing, or schedule updates

• Maintain accurate and up-to-date office files, phone lists, and pricing sheets

• Coordinate with IT to ensure system pricing accuracy

• Process autopay and portal payments and run database reports to track services

• Perform receptionist, telephone operator, and dispatcher duties as needed

• Participate in company training and meetings; assist with staff training on customer communication

• Support teamwork and collaboration across all departments to meet company goals

• Navusoft

• Microsoft Excel, Word, Outlook, Teams

• Adobe Acrobat

• Google Maps

We pride ourselves on providing reliable, community-focused waste management services with integrity and professionalism. As part of our customer service team, you’ll help us maintain the strong relationships that make Bruin Waste a trusted local partner.

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