Senior Complex Claims Director - Excess Casualty

Senior Complex Claims Director

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Excess Casualty Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Are you interested in handling some of the largest and most complex Casualty claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, catastrophic product liability claims and other complex losses. You will be required to review coverage under Excess Commercial General liability and auto policies and participate in the investigation of the claim. You will direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves. It will be necessary to present the large value cases to senior management. You will need excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. Only the most highly skilled negotiators will succeed in resolving these claims in the toughest venues against the most elite plaintiff attorneys.

• Determining the scope and extent of available coverage.
• The investigation, evaluation and disposition of new and existing 3rd party property and casualty claims.
• Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assess risk transfer and contribution opportunities.
• Clear and concise communication and contact with internal and external customers, including insureds, brokers and underwriters, to provide guidance and manage expectations.
• Proper documentation of exposure evaluation and resolution strategy.
• Presentation to senior management of claim disposition recommendations.
• Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.
• Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds. Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.

What you will need to succeed

• 8+ years of Commercial/Industry claims experience preferred.
• Excellent communication ability (verbal/written) and strong negotiation skills.
• Advanced experience and capabilities in litigation claims management including ADR and mediation process.
• Experience attending and controlling claims - pre-suit, litigated and post-trial - at mediations, settlement conferences, etc.
• JD helpful but not required.
• Property and Casualty adjusting licenses required and must be obtained within 6 months.
• Interest in the potential for an upwardly mobile career path.

Ready to take your career to the next level? We would love to hear from you.

For positions based in Illinois, the base salary range is $120,000-$150,000. For positions based in Massachusetts the base salary range is $122,000-$150,000. For positions based in New Jersey the base salary range is $122,000-$150,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview