Systems Specialist II

Generalist Service Representative

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do?

• Install and commission customer systems according to established procedures and quality standards
• Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
• Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
• Proactively identify customer needs and recommend solutions that enhance their operations

What are the key skills we are looking for?

• Active Listening intermediate level; understanding customer concerns and translating them into effective service actions
• Customer Orientation intermediate level; building trust through responsive, reliable technical support
• Problem Solving developing level; diagnosing equipment issues and implementing timely solutions
• Resilience intermediate level; staying focused and effective under pressure in dynamic field environments
• Safety Standards intermediate level; ensuring all work complies with safety protocols and regulatory requirements
• Maintenance and Repair developing level; performing hands-on corrective and preventive maintenance tasks
• Technical Documentation developing level; accurately recording service activities and system configurations
• Time Management developing level; prioritizing tasks to meet customer commitments and service schedules

What qualifications will make you successful?

• Strong technical aptitude with a hands-on approach to solving equipment challenges
• Customer-focused mindset with the ability to communicate clearly in the field
• Adaptability and composure when managing unexpected issues or changing priorities
• Eagerness to learn and grow your technical expertise through guided experience

What's in it for me?

Direct customer impact through meaningful technical work in the field

Mentorship and structured support to build your technical skills and confidence

Career growth opportunities within a global leader in energy management and automation

Exposure to diverse industries and innovative technologies

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

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