Patient Concierge - Receptionist, Viera

Job Description

Job Description

Our Patient Concierge plays an important role in creating a warm, welcoming, and compassionate environment for our patients. As the first point of contact, our Patient Concierge helps set the tone for a positive patient experience by offering kindness, professionalism, and attentive care. We value someone who is passionate about making every patient feel welcomed, valued, and supported.

Hours: Monday - Friday 7 a.m. - 4 p.m. with weekend and holiday on call rotation required. There may be some days when arriving earlier may be required, hours may vary based on workload. There may be some travel involved to other locations to cover receptionist duties.  

Essential Responsibilities:

• Greet and welcome patients with warmth, compassion, and professionalism, helping create a comfortable and supportive environment.
• Respond to incoming phone calls, emails, faxes, and other correspondence, providing helpful information and directing inquiries to the appropriate team member.
• Manage patient appointments, including scheduling, rescheduling, cancellations, and confirmations, while coordinating with clinical staff as needed.
• Assist with patient check-in and check-out, payment collection, intake forms, and verification of patient demographics, partner information, and insurance details.
• Maintain accurate and organized patient records by uploading documents into the electronic medical record (EMR) system, assisting with medical record requests, and completing routine administrative tasks.
• Serve as a communication link between patients and clinical staff, responding to questions and helping ensure patients feel heard, supported, and cared for.
• Maintain a clean, organized, and welcoming reception and waiting area, and help prepare patient charts and necessary information for upcoming appointments.
• Protect patient privacy by handling sensitive information with the utmost discretion and adhering to clinic policies and applicable confidentiality requirements. Perform other duties as assigned.

Education and/or Experience:

• High School Diploma or GED, required.
• At least 1 year of medical administrative experience, REQUIRED.
• Bilingual-Spanish is a PLUS!!

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.