Clinic Assistant

Clinic Assistant (260271) Beverly Hills, California Salary: USD49920 - USD49920 per year + benefits (healthcare,vision,dental) Clinic Assistant – PACE CENTER Position Overview Medix is seeking a detail-oriented and compassionate Clinic Assistant to support daily clinic operations and coordinate home care services for program participants. This role combines front desk administration, appointment scheduling, authorization coordination, and patient support to help ensure participants receive the services and equipment they need. The ideal candidate has strong front desk experience, a solid understanding of healthcare authorizations, and a passion for working with the elderly. Key Responsibilities Front Desk & Administrative Support Provide front desk coverage by answering phone calls promptly and professionally. Coordinate appointment scheduling, faxing, and incoming phone calls, directing inquiries to the appropriate team members. Assist with rooming participants and support the RN Clinic Supervisor, Clinic Coordinator, and other clinic staff as needed. Order and maintain clinic and home care supplies, ensuring appropriate inventory and stocking. Review pre-operative checklists for completeness. Document participant interactions, services ordered, and relevant information in the electronic medical record (EMR). Home Care & Authorization Coordination Coordinate home care services to ensure participants receive quality care that meets their individual needs. Arrange approved home care hours, durable medical equipment (DME), and home care supplies in collaboration with participants, families, and service providers. Process and enter authorizations for approved home care services and DME into the EMR. Track home care services and supplies and prepare utilization reports as needed. Coordinate service delivery and follow up to help ensure approved services are implemented appropriately. Participant Support & Care Coordination Work collaboratively with supportive housing staff to maintain effective communication and continuity of care. Partner with the Center Manager and Director of Quality and Compliance to document and help resolve participant grievances, appeals, rights violations, and service-related concerns. Participate in Interdisciplinary Team (IDT) meetings and participant council meetings as assigned. Support quality assurance activities related to home care services. Assist with additional clinic responsibilities as needed. Required Qualifications High school diploma or equivalent. At least one year of experience working with elderly or frail populations. Strong front desk, customer service, and organizational skills. Knowledge of healthcare authorizations and experience coordinating services. Ability to manage phone calls, scheduling, documentation, and multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to work effectively as part of an interdisciplinary healthcare team. Patience, empathy, and a compassionate approach to supporting older adults. Valid California driver's license. Current CPR/BLS and First Aid training, or ability to meet the employer's verification requirements. Ability to complete required TB screening and pre-employment health examination. Preferred Qualifications Previous experience in a PACE program. Experience working in a clinic, physician's office, or other fast-paced healthcare setting. Familiarity with electronic medical records, DME authorizations, and home care coordination. #J-18808-Ljbffr