Logistics Coordinator

Logistics Coordinator

This role focuses on coordinating the transportation of customer shipments while delivering exceptional service, operational efficiency, and on-time performance. The Logistics Coordinator / Dispatcher plans and manages transportation assignments, serves as a primary point of contact for customers and drivers, and ensures shipments move smoothly from assignment through final delivery. The position suits a highly motivated, customer-focused professional who thrives in a fast-paced, deadline-driven environment and can balance customer expectations, driver relationships, and business objectives with a high level of professionalism.

Responsibilities

• Plan, coordinate, and manage transportation assignments in an efficient and cost-effective manner.
• Serve as the primary point of contact for customers and transportation providers throughout the dispatch process, from shipment assignment through final delivery.
• Build and maintain positive working relationships with customers, drivers, and internal stakeholders.
• Monitor active shipments to ensure timely pickup and delivery while meeting customer service expectations.
• Proactively identify and resolve transportation and service-related issues to minimize disruptions and delays.
• Partner with cross-functional teams to address operational challenges and develop practical solutions.
• Maintain accurate shipment documentation, dispatch records, and related data entry in transportation systems.
• Utilize transportation management and dispatch software, as well as Microsoft Office applications, to manage daily operations.
• Apply knowledge of FMCSA and DOT regulations and electronic logging systems (ELDs/eLogs) when applicable to support compliant operations.
• Provide clear, professional communication to resolve conflicts, address issues, and support customer satisfaction.
• Demonstrate a strong sense of urgency and accountability in managing loads and responding to changing conditions.
• Support and, when applicable, guide team members by leveraging prior leadership, supervisory, or team lead experience.
• Perform additional duties and projects as assigned by leadership to support overall logistics and transportation objectives.

Essential Skills

• Strong verbal and written communication skills, including clear oral, electronic, and written correspondence.
• Excellent customer service skills with the ability to build relationships and manage conflict effectively.
• High level of organization and strong attention to detail in managing multiple shipments and records.
• Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven environment.
• Strong problem-solving and decision-making skills, including the ability to think critically and act in real time.
• Intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to learn and navigate transportation management and dispatch software.
• Experience or familiarity with logistics, transportation, dispatch, or third-party logistics operations.
• Data entry skills with accuracy and consistency in recording shipment and dispatch information.
• A strong sense of urgency and accountability in managing transportation activities.
• A customer-first mindset with a focus on service excellence and relationship building.

Additional Skills & Qualifications

• Bachelor's degree in logistics, transportation, supply chain, or a related field, or equivalent experience in these areas.
• College degree or at least one year of logistics experience, preferably in a trucking or transportation environment.
• Experience in transportation, trucking, logistics, freight brokerage, or dispatch operations.
• Knowledge of FMCSA and DOT regulations relevant to trucking and transportation operations.
• Experience with electronic logging systems (ELDs/eLogs).
• Previous leadership, supervisory, management, or team lead experience.
• Experience working in a high-energy logistics or transportation setting.
• Background in third-party logistics (3PL) environments.
• Comfort working directly with drivers, customers, and internal teams to coordinate freight and resolve issues.

Work Environment

This is a fully onsite position with a standard schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m.

Job Type & Location: This is a Permanent position based out of Plymouth, MI.

Pay and Benefits: The pay range for this position is $55000.00 - $65000.00/yr. 2 weeks of pto (prorated), med, vision and dental, no premium on medical.

Workplace Type: This is a fully onsite position in Plymouth, MI.

Application Deadline: This position is anticipated to close on Aug 3, 2026.