Associate Systems & IT Support Engineer

Associate Systems & IT Support Engineer

Omitron is seeking an Associate Systems & IT Support Engineer to join our Information Technology team in Colorado Springs, CO. This on-site role supports both enterprise IT operations and cloud infrastructure, working closely with the Cloud Engineering Lead and serving as the primary escalation point for complex Tier 3 help desk issues. The successful candidate will assist with cloud and systems administration, troubleshoot advanced technical issues, maintain enterprise infrastructure, and support day-to-day IT operations across the organization. This is a long-term growth opportunity designed for someone who is eager to expand their skills in cloud engineering, systems administration, and enterprise IT while supporting internal employees across the company.

Responsibilities:

• Assist with day-to-day administration of cloud and on-premises infrastructure, including user account provisioning and access management.
• Support patch management, system health monitoring, and routine maintenance across servers and workstations.
• Maintain cloud-based DNS services using Amazon Route 53.
• Assist with connectivity between on-premises and cloud environments.
• Create and maintain technical documentation, standard operating procedures, and system configuration records.
• Support Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, DNS, DHCP, and Group Policy administration.
• Develop and maintain basic PowerShell automation for routine administrative tasks.
• Troubleshoot Windows, Microsoft 365, networking, VPN, wireless, hardware, and software issues.
• Resolve complex Tier 3 support requests escalated from Tier 1 and Tier 2 technicians.
• Serve as a technical escalation resource for IT support staff.
• Communicate technical issues and solutions clearly with end users and stakeholders.
• Contribute to continuous improvement of enterprise IT operations and infrastructure.

Minimum Requirements:

• US Citizenship required
• Security Clearance: None required
• Education: High school diploma or equivalent
• Experience:
  • Minimum of 2 years of experience in IT support, help desk, or junior systems administration.
  • Working knowledge of Active Directory, Windows Server, Windows desktop environments, and Microsoft 365.
  • Experience working with ticketing systems and SLA-driven support processes.
  • Basic understanding of networking fundamentals including DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Strong written and verbal communication skills with the ability to support both technical and non-technical users.
  • Demonstrated commitment to continuous learning through certifications, home labs, or similar technical development.
• Certifications: None required.

Preferred Qualifications:

• Education:
  • Associate degree in Information Technology, Computer Science, Cybersecurity, or a related technical field.
• Experience:
  • Experience with virtualization platforms such as VMware ESXi or Hyper-V.
  • Exposure to cloud environments and cloud administration.
  • Familiarity with configuration and patch management tools such as Microsoft Intune or Tanium.
  • Experience with PowerShell, Bash, Python, or AWS CLI scripting and automation.
• Certifications:
  • CompTIA A+
  • Network+
  • Security+
  • ITIL Foundation or equivalent certifications.

Compensation and Benefits: The salary range for this role is $55,000 to $75,000. Actual compensation will be determined based on factors including, but not limited to, relevant experience, education, technical expertise, certifications, geographic location, internal equity, market conditions, contract requirements, and other factors. Benefits include:

• Health, Dental and Vision Insurance
• HSA or FSA accounts
• Company paid ST/LT Disability and AD&D insurance
• Paid Federal Holidays
• Paid Vacation Leave and Sick Leave
• Parental Leave
• 401(k) with company match
• Supplemental Insurance options like AFLAC
• Professional Development Reimbursement
• Voluntary Life Insurance

Company Overview: Omitron is a small business firm in Aerospace Engineering and Information Technology, headquartered in Beltsville, Maryland, with a field office in Colorado Springs, Colorado. Since 1984, Omitron has provided excellence in engineering services and product development to government and industry customers for both civilian and military aerospace programs. Omitron recognizes that outstanding people are the key to our success. Our goal is to select highly qualified and motivated individuals and provide them with an environment that stimulates and nurtures their engineering and business objectives. Omitron offers its employees competitive salaries, a full benefits package, and excellent career growth opportunities. We welcome talented professionals who wish to take advantage of the opportunities we offer. At Omitron, we believe a workplace that fosters innovation and collaboration will be successful. We are committed to attracting, developing, and retaining top talent from a broad range of backgrounds, perspectives, and experiences. Per Title VII, our hiring decisions are made based on qualifications, skills, and experience, in accordance with our commitment to equal opportunity employment and nondiscrimination policies. We welcome all individuals who share our passion for excellence and encourage applicants from diverse backgrounds to apply. We also support a workplace where every employee feels valued, respected, and empowered to contribute their best work. Our workplace initiatives are open to all and designed to create a culture of belonging for everyone. E-Verify Participation.