Professional Services Engineer

Job Description

Job Description

About Us:
Complete: IT Evolved is a leading Managed Service Provider (MSP) dedicated to delivering innovative IT solutions and exceptional service to our clients. Our Professional Services team is expanding, and we're seeking a talented Project Engineer / Professional Services Engineer (PSE) to join our ranks.

Position Summary:
The Project Engineer / Professional Services Engineer (PSE) plays a crucial role in our Professional Services department. This role involves both pre-sales technical scoping and client-facing project delivery. You'll translate high-level solutions into actionable work scopes, ensure successful implementation, and support project delivery according to scope and standards.

Key Responsibilities:

• Scope and document project requirements for accurate quoting and planning.
• Deliver technical implementations and migrations following approved scope.
• Produce clear documentation for seamless handoff to support teams.

Required Skills and Competencies:

• Strong understanding of Microsoft 365 environments, administration, and migration tasks.
• Working knowledge of Microsoft Entra ID (Azure AD) fundamentals.
• Familiarity with Active Directory, networking fundamentals, and infrastructure implementation.
• Experience with endpoint deployment, configuration, and troubleshooting.
• Strong documentation, communication, and organizational skills.

Preferred Qualifications:

• 3+ years of relevant experience or equivalent education and experience.
• Previous experience in an MSP, IT services, or consulting environment.
• Hands-on experience with Microsoft 365 migrations and network infrastructure.
• Exposure to virtualization platforms like Hyper-V or VMware.
• Relevant certifications are a plus.

Performance Expectations:

• Complete project tasks on time and according to scope.
• Implement projects with attention to detail and minimal rework.
• Identify risks, blockers, and scope concerns early.
• Maintain accurate time entry and documentation.

Work Environment:
This role is project-based, focusing on planning, execution, and successful handoff to support teams. Depending on project demand, you'll work remotely, on-site, and occasionally outside standard hours.

Why Join Us?
As a Project Engineer / PSE, you'll be integral to our Professional Services team, ensuring clean, efficient project implementation. Your work directly impacts client satisfaction and operational stability, contributing to our ability to scale and deliver exceptional service.

Career Path:
Opportunities for growth are frequently available, with paths leading to advanced technical roles, leadership positions, and other specialized areas.

Complete is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.

Company Description

Complete is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.