Loss Mitigation Specialist

Job Overview Loss Mitigation Specialist acts as the single point of contact and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Benefits include competitive compensation, medical, dental, vision coverage, and opportunities for high potential career growth. Essential Duties and Responsibilities Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Meets monthly individual and team goals and key performance indicators. Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines, minimizing loss due to foreclosure through the use of loss mitigation options. Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies. Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options. Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower. Conducts light skip‑tracing activities. Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Ensures compliance with company policies and procedures. Reviews and updates daily reports and accounts. Qualifications Excellent attention to detail. Ability to multi‑task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Competencies Adaptability – Adapts to changes in work environment, manages competing demands, changes approach or method to best fit the situation, and deals with frequent change delays or unexpected events. Business Ethics – Treats people with respect, keeps commitments, inspires trust, works with integrity and ethically, upholds organizational values. Communications – Expresses ideas verbally and in writing, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication method. Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service. Dependability – Responds to requests for service and assistance, follows instructions, takes responsibility for own actions, commits to doing best job possible, keeps commitments, meets attendance and punctuality guidelines. Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, gives and welcomes feedback, contributes to building positive team spirit, puts success of team above own interests. Education / Experience High school diploma or GED required. Associate’s degree from a two‑year college preferred. Two to four years of related experience and/or training required. GSE loss mitigation experience preferred, with emphasis on FHLMC and FNMA loss mitigation. Language Ability Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence and effectively present information in one‑on‑one and small group situations to customers, clients, and other employees. Mathematical Ability Ability to add, subtract, multiply, divide using whole numbers, fractions, decimals; compute rate, ratio, percent, and interpret bar graphs. Reasoning Ability Ability to apply common sense to carry out detailed but uncomplicated written or oral instructions; deal with problems involving a few concrete variables in standardized situations. Computer Skills Working knowledge of Microsoft Office: Word, Excel, Outlook. Previous experience with MSP, Black Knight/LPS and Fiserv preferred. Certificates and Licenses N/A Supervisory Responsibilities N/A Travel Some travel may be required. Work Environment Typical office environment with moderate noise levels. Physical Demands The employee is regularly required to sit while working at a desk, occasionally stand, walk, and use hands to lift and/or move up to 10 pounds. May also climb or balance, stoop, kneel, crouch or crawl. Needs to talk and hear; no special vision required beyond ability to read. #J-18808-Ljbffr Fpsinc