Service Advisor

Suburban Ford of Ferndale, Ferndale, MI 48220

Full time

R116641

Dealership:L0414 Suburban Ford of Ferndale

Experienced Service Advisor at Suburban Ford Ferndale

Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban Ford Ferndale wants you on our team!

We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.

What You'll Do

As a Service Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

• Initiate service and repair orders based on customer concerns and vehicle performance

• Verify warranty and service contract coverage

• Build accurate repair estimates including labor, parts, and deductibles

• Communicate service needs clearly to both customers and technicians

• Keep customers informed throughout the repair process—status, costs, and service timelines

• Administer manufacturer warranties for eligible repairs

• Maintain detailed and up-to-date customer records

• Promote current service specials and build long-term customer relationships

What You Bring

• Proven experience as a Service Writer or Service Advisor

• Background as an automotive technician is a plus

• Strong customer service and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Solid understanding of automotive systems and repair terminology

• Valid driver's license and clean driving record

Why Join Us?

• Join a respected dealership in the FORD network

• Work with a professional and supportive service team

• Access ongoing training, career development, and advancement opportunities

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!