Fiscal Intermediary Program Manager

Job Title : FI Program Manager Location : NYC, Bronx, SI or Floral Park Reports to : Assistant VP of Self-Direction Department : Self Direction FLSA / Status : Exempt / FT The FI Program Manager is responsible for managing a caseload of individuals receiving Self-Directed Services and ensuring full compliance with OPWDD regulations. This role requires timely oversight of documentation, fiscal accountability, and proactive stakeholder engagement, with performance measured through defined key performance indicators (KPIs). Benefits 401(k) Dental Insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Caseload Management Responsibilities Maintain oversight of assigned caseloads to ensure completion of required reviews Ensure high levels of documentation completeness and accuracy Promote positive participant and family satisfaction outcomes Participate in Life Plan meetings and interdisciplinary team discussions Ensure documentation reflects alignment with FI and OPWDD requirements Communicate identified issues or concerns to appropriate stakeholders in a timely manner Maintain consistent and professional communication with families, brokers, and internal departments Ensure all communications are documented accurately Support strong stakeholder relationships and satisfaction Review and process all required documentation (Life Plans, LCED, DDP2, etc.) Ensure documentation meets compliance and quality standards Identify and address deficiencies to maintain regulatory compliance Support audit readiness and successful audit outcomes Identify and resolve discrepancies Ensure adherence to approved budgets and financial guidelines Review and approve Staff Action Plans and supporting documentation Ensure all documentation is complete, accurate, and compliant prior to approval Monitor trends and recurring issues and implement corrective actions Maintain regular collaboration with brokers to support participant needs Monitor broker performance for adherence to service expectations and guidelines Address performance concerns and document interactions Identify, report, and address compliance concerns Support corrective action efforts and resolution of non-compliant items Monitor Medicaid eligibility status for assigned caseload Address issues impacting eligibility and service continuation Maintain accurate tracking of Medicaid-related requirements Maintain ongoing engagement with participants and families Respond to inquiries and concerns in a professional and timely manner Document all interactions Support high levels of satisfaction and service quality Complete assigned tasks and responsibilities in alignment with program expectations Participate in required trainings and professional development Contribute to program goals, quality improvement initiatives, and team success Competencies Strong interpersonal, communication, and organizational skills Advanced knowledge of OPWDD regulations High attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills Proficiency in Microsoft Office; experience with EVERO and Adobe Sign preferred Bachelor’s degree in health or human services or related field required Minimum of 2 years’ experience in OPWDD system Minimum of 1 year of experience with Self-Directed Services Salary USD $66,300.00 - USD $66,300.00 /Yr. Equal Opportunity The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today! #J-18808-Ljbffr The Center for Family Support Inc.