Customer Support Coordinator for Lawyer Legion

Customer Support Coordinator- Lawyer Legion Details: Location: Houston, TX (Galleria area) Status: Currently scheduling interviews Duties: Act as primary point of contact for clients and vendors Establish a trusting relationship with key members of client law firms Respond to client inquiries regarding progress updates and technical questions in a timely manner Coordinate with content and design teams to resolve client concerns Develop strategies to increase client loyalty Efficiently manage both short-term and long-term expectations of clients Acquire in-depth knowledge of each client's business (key issues, competitive situations and industry trends) Manage communications with production teams and clients, ensuring clarity about accountabilities and deadlines Create and present periodic progress reports for internal/external use 1-3 years of customer service related experience Must be located in/near Houston, TX Ideal Candidate: Strong client management, organizational, written and communication skills Detail oriented, organized, and able to handle multiple tasks simultaneously Excellent interpersonal communication and presentation skills Natural leadership abilities - knows when to take charge and when to delegate Experience in online marketing, digital media, or sales is a plus Google Analytics and/or Google Adwords Certifications a plus Job Type: Full-time Starting Rate: $16.00/hour, full time, includes full benefits package: PTO, 401K, and Health Insurance #J-18808-Ljbffr Lawyer Legion