Customer Service Representative

*About the Role*
We are seeking a detail-oriented and customer-focused Associate Sales Coordinator to join our team. In this role, you will serve as a key liaison between customers, distributors, and internal teams, ensuring orders are processed accurately and delivered on time. You'll play a critical role in supporting the order-to-cash process, maintaining data integrity across multiple systems, and delivering an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while maintaining a high level of accuracy.
Key Responsibilities Order Management & Customer Support
* Create customer quotations and convert them into sales orders.
* Process and manage customer purchase orders, ensuring accuracy of pricing, delivery requirements, and order details.
* Review order status reports and proactively resolve order holds, delays, and discrepancies.
* Serve as the primary point of contact for assigned customer and distributor accounts.
* Provide timely updates regarding order status, shipment tracking, and delivery schedules.
* Communicate delivery impacts, delays, and fulfillment risks to customers and internal stakeholders.
Shipping & Logistics Coordination
* Coordinate outbound shipments to meet customer expectations and service-level requirements.
* Obtain freight quotes and ensure freight charges are accurately documented.
* Prepare and distribute shipping documentation and certificates as required.
* Partner with logistics providers, carriers, and internal teams to ensure smooth order fulfillment.
* Track shipments and assist with issue resolution related to freight damage, shortages, or delivery discrepancies.
Invoicing & Post-Sale Support
* Support invoice discrepancy research and resolution.
* Assist with returns, credits, and customer claims.
* Monitor customer account activity and collaborate with Finance on aged invoices and outstanding balances.
* Maintain accurate records of order changes, pricing updates, and customer communications.
Data Management & Reporting
* Maintain accurate records in ERP, CRM, and reporting systems.
* Manage customer service and sales-related cases, ensuring timely documentation and follow-up.
* Track order, shipment, and invoicing information using Excel and other reporting tools.
* Ensure data consistency and integrity across all business systems.
Cross-Functional Collaboration
* Work closely with Sales, Supply Chain, Manufacturing, Logistics, Finance, and Customer Service teams.
* Provide backup coverage for additional customer accounts as needed.
* Support process improvement initiatives and help drive operational efficiency.
Required Qualifications
* High school diploma or equivalent.
* Strong customer service and communication skills.
* Excellent organizational skills with the ability to manage multiple priorities simultaneously.
* Strong attention to detail and commitment to accuracy.
* Ability to thrive in a fast-paced, high-volume environment.
* Proficiency with Microsoft Office, including Excel.
*Job Type & Location*This is a Contract position based out of Kohler, WI.
*Pay and Benefits*The pay range for this position is $21.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Kohler,WI.
*Application Deadline*This position is anticipated to close on Aug 6, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.