IT Systems Administrator

Job Description

Job Description

We are seeking a hands-on IT Systems Administrator to support our end users and manage our core Microsoft 365 environment, endpoint devices, and network infrastructure. The role blends day-to-day helpdesk support with system administration responsibilities across Microsoft 365, Active Directory, networking, and firewall/security administration. The ideal candidate is a versatile problem-solver who is comfortable moving between frontline support tickets and project work.  This role will be a vital contributor to a small team of IT professionals in a shared-services/multi-entity environment supporting several portfolio companies.

Responsibilities

•    Resolve helpdesk tickets by troubleshooting hardware, software, and connectivity issues

•    Provide timely, professional support to end users primarily in person but also over phone and email

•    Administer Microsoft 365 tenants, including settings, licensing, and services

•    Manage user, group, and device provisioning/deprovisioning in Microsoft Entra ID and on-premise Active Directory

•    Configure and maintain conditional access policies, security groups, and role-based access

•    Administer and troubleshoot Microsoft Teams (channels, policies, meeting/calling configuration)

•    Manage SharePoint Online site structure, permissions, and troubleshoot access/sync issues

•    Administer endpoint security tooling (application control, antivirus/EDR), including policy tuning, alert triage, and exception requests

•    Write and maintain PowerShell scripts to automate account provisioning, reporting, and routine administrative tasks

•    Use command-line tools (PowerShell, CMD) for troubleshooting and system administration

•    Administer the MDM platform for endpoint enrollment, compliance policies, and application deployment

•    Provide basic network administration support: switches, wireless access points, IP addressing/DHCP, DNS

•    Configure, monitor, and maintain firewall rules and policies

•    Set up and support VPN connections for remote users

•    Monitor system health, backups, and performance across the environment

•    Maintain accurate documentation of systems, configurations, and procedures

•    Participate in IT projects such as system migrations, upgrades, and rollouts

•    Ensure adherence to IT security policies and best practices

•    Exemplify The New Page Way: 

    Win as a team

    Find a solution

    Look for better ways

    Own the outcome

Required Qualifications

•    5+ years of experience in IT, with at least 2 years of experience in a Systems Administration role

•    Hands-on experience administering Microsoft 365 (Exchange Online, Teams, SharePoint)

•    Experience with Microsoft Entra ID (Azure AD) user/group provisioning and access management

•    Experience in Command Line Scripting, Batch Scripting, writing PowerShell scripts

•    Experience with MDM platforms for mobile/endpoint management

•    Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs)

•    Hands-on experience with firewalls, including rule/policy configuration and VPN setup

Preferred Qualifications

•    Microsoft certifications (MS-102, MD-102, SC-300), CompTIA Security+ or Network+, or firewall vendor certifications

•    Experience working for an MSP or in a company with distinct companies/business units with disparate IT systems

•    Experience with Microsoft 365 multi-tenant organization (MTO) configuration, cross-tenant access, and directory sync

•    Advanced Scripting and Automation experience

•    Experience with AI adoption governance, including AI deployment, data access review, and acceptable-use

New Page Capital is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.