Regional Director

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Regional Director who is passionate about quality and client centered care and helping people access the care and resources they deserve.

The Opportunity

The Regional Director (RD) role is responsible for the operational, regulatory, fiscal, and clinical oversight of assigned regions. The role is responsible to ensure all Vitra regions are quality and client centered by role modeling excellence to leadership and front-line staff. In additional the RD partners with business development and marketing to increase brand awareness and promote growth as a leading partner in the communities we serve while adhering to regulatory requirements and fostering a positive team culture. The Regional Director will be required to work onsite Monday through Friday in our Boston office.

Key Responsibilities

• Responsible for the execution and oversight of processes and procedures related to program regulations, client retention, staff engagement and program growth.

• Ensures strict adherence to compliance requirements including but not limited to program regulatory compliance and quality standards.

• Ensures optimal staffing and partners with talent acquisition on recruitment strategies

• Collaborates with Business Development to ensure resources are in alignment with growth targets

• Collaborates with marketing in initiatives to increase awareness of Vitra's community reach, programs and client-centered initiatives.

• Ensures compliance plan for Health Care Delivery is aligned with regulations and quality standards and best practices

• Ensure NCQA standards and requirements are reflected on clinical team practices, delivery of services and documentation

• Ensures process improvement initiatives are aligned with organizational goals and program requirements

• Ensure compliance reports and metrics meet targets and proactively work with HCD management team to identify areas for improvement.

• In conjunction with the COO, develops and implements processes and procedures to ensure program regulations are met and clinical excellence is in the forefront of healthcare delivery.

• Stays updated on industry trends, regulations, and best practices and collaborates with Vitra's leadership team to implement changes as indicated.

• Maintains a “Vitra-wide” approach to processes and change ensuring practices are uniformly implemented across Vitra Mentors and develops managers ensuring performance and feedback are aligned with professional standards and clinical excellence.

• Continuously Identifies direct report managers' growth opportunities and provides professional development support and coaching.

• Fosters a positive team culture by ensuring region managers set clear expectations, facilitates comprehensive training on systems and processes, and continuously reviews patterns and performance.

• Ensures assigned region (s) performance evaluations and coaching are delivered timely and in alignment with policies and standards.

• Regularly analyze key performance metrics, such as staffing template utilization, client satisfaction, client, and staff retention, and implement strategies to optimize operational efficiency and quality of care.

• Participates in budget development and ensure it is aligned with targets

• Ensures EHR platform is aligned with operational need by working closely with management and IT staff

• Oversees Vitra's Telehealth Hub ensuring it is aligned with quality and regulatory standards

• Foster culture of customer service and commitment to quality care.

• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.

• Show a genuine interest and compassion for the communities we serve.

• Other duties as assigned.

What We Are Looking For

• Bachelor's Degree or equivalent in healthcare required, Masters preferred.

• 6-10 years management experience required.

• Experience building a business, delivering against ambitious targets, in a fast paced, often ambiguous, and rapidly changing environment.

• Proven track of quality and regulatory excellence

• Leadership experience managing multiple teams.

• Conceptual and analytical problem-solving skills.

• Strong communication skills

• Customer service mentality

• Able to work independently & willing to work in the Field as needed.

• Able to travel to assigned areas required.

Physical and Environmental Demands:

• Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; require pushing and pulling equipment and supplies weighing up to 35 pounds; require walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Health Insurance with a generous employer contribution.

• Dental and Vision Benefits.

• 401K plan with a company 5% match.

• Paid-Time Off.

• Competitive Pay Rates.

• Wellness Benefits.

• Tuition Reimbursement.

• Supplemental Benefits:

  o Life, Accident, Critical Illness and Disability Insurance.

• Supportive team structure and company culture with a focus on work/life balance.

VITRA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.