Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2000 and has built a reputation for exceptional service and long-term relationships with our customers. Our team of 5 prides ourselves on collaboration, reliability, and mutual respect — both within the office and with our clients.

Before opening the agency, I worked in claims with State Farm, where I developed a strong foundation for helping customers navigate life’s challenges. I graduated from the University of Illinois Chicago and have always had a passion for connecting with people, traveling, and staying active in the community. Over the years, we’ve supported local high schools and participated in various community initiatives to give back where it matters most.

We offer great benefits including a Simple IRA, health coverage, licensing reimbursement, and flexibility when needed. Team members also enjoy random outings, free snacks and drinks in the office, team lunches, bonus opportunities, and travel incentives to celebrate success.

Our office culture is relationship-driven, supportive, and open to new ideas. We’re looking for a reliable, goal-oriented team player who enjoys working collaboratively, values creativity, and is eager to help customers with care and professionalism.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Hemina Patel - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish highly preferred.