Office Clerk

Front Office Supervisor | Hotel Trinity. The Front Office Supervisor will be the face of Hotel Trinity, leading the arrival, departure, and overall guest experience with a personalized, human approach. Full-time $60,000.00–$90,000.00 yearly Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city's most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other place to work, play, and stay out of the fray. What You'll Do Oversee Front Desk, PBX, Bell, operations to ensure seamless guest service delivery. Develop and implement department strategies that improve financial performance and guest satisfaction. Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development. Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements. Collaborate with other departments to drive alignment and communication for an optimal guest experience. Monitor and analyze guest service scores and implement corrective actions to continuously improve results. What You'll Bring Previous front office leadership experience, preferably in a full-service luxury hotel environment. Strong communication and problem-solving skills with a focus on guest and associate satisfaction. Ability to develop and motivate teams while managing multiple operational priorities. Experience with hotel systems (PMS, POS) and strong understanding of front office procedures. Proven ability to drive performance results and uphold hospitality standards. What You Can Look Forward To Day 1 Medical, Dental and Vision insurance Vacation/Paid Time Off (PTO) with rollover 401(k) with company match Complimentary wellness tools Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. #J-18808-Ljbffr