Lead Shop Technician

Lead Shop Technician

The Lead Shop Technician delivers advanced technical service on hydraulic and induction heating/bolting equipment within the Depot Repair Center, and serves as the primary liaison between Taurus, OEM partners, and clients. This role directly supports SP&R growth by driving asset utilization, converting idle equipment into rental revenue, and identifying expansion opportunities across the Northeast region.

Key Responsibilities

• Manage service and repair workflow for hydraulic and induction heating/bolting equipment against OEM production schedules.
• Identify underutilized assets and convert them into revenue-producing rental inventory.
• Support rental and asset-based portfolio growth across industrial and power services in the Northeast through proactive opportunity identification.
• Perform shop installations, diagnostics, repairs, and preventative maintenance; support field services (bolting, heat treating, field machining, specialty tooling).
• Process repair orders, allocate components, and coordinate parts procurement with management and vendors.
• Document all service, repair, and maintenance activity accurately and promptly for depot and client records.
• Serve as the technical face of Taurus to clients and OEM partners, upholding service quality and reputation.
• Uphold quality control, safety, and operational compliance within the repair center and machine shop.
• Partner with technicians, sales, and management to resolve issues, improve process, and drive customer satisfaction.

Qualifications

• High school diploma required; technical/trade certification preferred. 56 years of experience in an industrial or technical service environment.
• Strong working knowledge of electrical, mechanical, and specialty equipment relevant to Taurus's service lines.
• Ability to read and interpret technical manuals, blueprints, and OEM documentation.
• Strong troubleshooting, problem-solving, and attention to detail.
• Effective written and verbal communication for client- and OEM-facing responsibilities.
• Demonstrated commitment to safety standards and best practices.

Physical Demands

• Primarily shop-based; approximately 10% sitting, 30% walking, 60% standing.
• Regular lifting, carrying, and moving of tools, equipment components, and documentation.
• Occasional travel between company locations, client sites, and depots.

Key Performance Indicators

Performance in this role will be measured against the following targets:

• Repair Turnaround Time - ?95% of jobs completed within OEM-scheduled window - Monthly
• First-Time Fix Rate - ?90% of repairs resolved without repeat visit/rework - Monthly
• Idle Asset Conversion - Identify and convert ?4 underutilized assets/quarter to rental-ready inventory - Quarterly
• Documentation Compliance - 100% of service/repair logs completed within 24 hrs of job close - Monthly
• Rental Opportunity Pipeline - ?6 qualified customer/project leads sourced (Northeast region) - Quarterly
• Safety Compliance - Zero recordable incidents; 100% adherence to shop safety protocol - Monthly
• Customer/OEM Satisfaction - ?4.5/5 average feedback score from client and OEM liaison interactions - Quarterly

This position is critical to the smooth operation of the Depot Repair Center and GTS Rentals, and contributes directly to SP&R's growth objectives.