IT Configuration Analyst

Job details


Job Role


Domain Project Lead 1


Career Role


Lead Consultant - US


Work Location


Hartford, CT


State / Region / Province


Connecticut


Country


USA


Domain


Delivery


Interest Group


Infosys Limited


Company


ITL USA


Requisition ID


149388BR


Technical Skills 1


Domain|Insurance|Claims & Policy Administration


Technical Skills 2


Domain|Product Design & Development|Product Design & Development


Technical Skills 3


Foundational|Configuration Management|Release Management

Overview


The Infosys Insurance unit is dedicated to transforming the insurance industry through innovative digital solutions powered by advanced AI technologies. We blend our industry-leading expertise in consulting and technology to help clients solve complex business problems and unveil hidden value. By integrating AI-driven insights, we enhance our ability to link strategy to execution, leverage cross-industry experience, and accelerate speed to market, ensuring we stay ahead of technological advancements and deliver the best to our clients. Join us to be part of a dynamic team that drives innovation, operational efficiency, and sustainable growth in the insurance sector. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of insurance. If you're passionate about AI and eager to make a significant impact, the Infosys Insurance unit is the perfect place for you to grow and excel.



In the assigned Job Role of Domain Project Lead 1, your Area Of Responsibility will be as below:


Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
Support functional teams in managing advisory and consulting initiatives focusing on domain specific product evaluation, benchmarking studies and domain specific system configurations
Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations


Your contribution to the team:


Proactive risk management to ensure project delivery
An ability to build collaborative relationships with stakeholders through effective communication
Focused governance over project scope and identification of additional project opportunities
Focus to anticipate challenges and deliver innovative solutions
Commitment to balance project economics with adherence to strategic priorities

Required Skill and Experience


Customer Engagement
Collaborating with Business Product Owners and Technical Leads for Requirement gathering and issue remediation and feedback. Serve as a key liaison between business units and technical teams, ensuring seamless communication and alignment. Lead workshops and stakeholder meetings to define project scope, clarify requirements, and secure agreement on deliverables. Strong oral & written communication skills, Business stakeholder managemen
20%
Work Execution / Delivery
Proven experience delivering complex initiatives as a Endorsement Analyst with US/London Market expertise across underwriting, claims, and operations. Skilled in navigating insurance systems, and modern digital tools while collaborating effectively across global teams in matrix environments. Strong Agile practitioner (SAFe desirable), adept at PI planning and increment-based delivery. Expert in writing user stories, non-functional requirements, and mapping complex processes into actionable change. Leads multi-team delivery, manages dependencies and risks, and drives stakeholder outcomes through KPIs and data-driven decisions.
40%
Offshore Coordination / Handholding
Supporting offshore teams in application maintenance and enhancements.
Establish Clear Communication Channels, Regularly review offshore deliverables, assess quality of deliverables, and offer timely, constructive feedback to support continuous improvement.
10%
Quality Assurance / Reviews
Document and validate functional requirements. Define acceptance criteria and lead UAT planning, coverage, and sign-off for complex increments. Review technical designs for alignment with business objectives and maintain accurate as-is/to-be process documentation to confirm measurable optimization. Ensure peer-reviewed data modeling outputs are clearly communicated for decision-making. Facilitate stakeholder workshops, validate scope, and institutionalize quality gates, traceability, and benefits realization reviews.
30%
[Completed by Infosys Application Delivery & Maintenance Team


Preferred Skill and Experience


Reviewing and analyzing endorsement requests to ensure accuracy and compliance with policy guidelines
•
Collaborating with underwriters and the claims team to resolve endorsement-related issues
•
Driving process improvements and efficiencies in the endorsement handling process
•
Good understanding of the London Insurance Market, including syndicates, coverholders, brokers, and Xchanging bureau.
•
Working knowledge of EngageOne and Beazley Pro.
•
Assist with testing strategy, coverage, and sign-off


Additional Required Qualifications


• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.


Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.



EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.