DocuSign Analyst

DocuSign CLM Analyst

The DocuSign CLM Analyst will support the Enterprise Business Systems team within the EPMO by providing day-to-day functional and technical support for DocuSign CLM and related contract lifecycle management technologies. This role will serve as a key liaison between business users, IT, and external partners to ensure the CLM platform is stable, efficient, and continuously improved.

Job Functions & Responsibilities

• Provide daily support and triage for DocuSign CLM, including issue identification, troubleshooting, root-cause analysis, and resolution.
• Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
• Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
• Develop and deliver comprehensive end-user training for DocuSign CLM, including creation of training materials, job aids, demonstrations, and ongoing reinforcement sessions to support adoption and proficiency across business units.
• Manage and prioritize enhancement requests, defects, and optimization initiatives; coordinate with technical teams as needed.
• Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
• Support release management, regression testing, and validation of CLM updates or new functionality.
• Monitor platform health, performance, integrations, and data quality; escalate risks or systemic issues proactively.
• Collaborate with cross-functional teams (Legal, Procurement, IT, Project Management, and EPMO) to align CLM processes with enterprise standards.
• Document processes, SOPs, training materials, and knowledge articles to support user adoption and operational continuity.
• Contribute to continuous improvement efforts across the broader EPMO Enterprise Business Systems portfolio.

Skills

• Strong experience with Contract Lifecycle Management (CLM) platforms.
• Experience with DocuSign CLM strongly preferred.
• Familiarity with related technologies such as DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.
• Ability to analyze complex business processes and translate them into system requirements and configuration.
• Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
• Experience supporting enterprise systems, including troubleshooting, testing, and change control.
• Excellent communication skills and ability to work collaboratively across technical and non-technical teams.
• Strong organizational skills, with the ability to manage multiple concurrent tasks in a fast-paced environment.

Education & Certifications

• Bachelor's degree in Information Systems, Business, Computer Science, or a related field required.
• DocuSign CLM Administrator or DocuSign CLM Specialist certification (preferred if available).
• Certified Scrum Product Owner (CSPO), ITIL Foundation (preferred if available).