Hospital Care Coordinator

Hospital Care Coordinator

Improving the lives of those with chronic care diseases while providing solutions to our customers.

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for more than 50 years. Specializing in respiratory and chronic disease management, we are committed to delivering compliant, high-quality, patient-centered care.

Essential Duties

Under the general supervision of the Branch Manager, the Hospital Care Coordinator is responsible for coordinating durable medical equipment (DME) and respiratory services. This role is strictly non-sales in nature and focuses on operational coordination, documentation accuracy, and regulatory compliance. The Hospital Care Coordinator does not provide education, instruction, or services to a patient prior to receipt and verification of a valid physician order; and may conduct limited administrative coordination only as necessary to facilitate order processing in compliance with company policy.

Responsibilities

Serve as the primary point of contact between SuperCare Health and hospital personnel for coordination of ordered equipment.

Ensure all required documentation and physician orders are received, complete, and accurate and patient eligibility is verified prior to engaging with patient or authorized family member/care giver.

Coordinate delivery of equipment to hospital rooms or patient homes in collaboration with internal teams and in a manner that avoids duplication or conflict with other providers involved in the patient's care.

Maintain accurate records of referrals, orders, and communications.

Provide status updates to hospital staff regarding equipment delivery timelines.

Maintain inventory levels in assigned hospital convenience closets.

Collaborate with Customer Care and Dispatch teams as needed to ensure efficient service delivery.

Attend all department meetings and training sessions as scheduled.

Maintain clear separation from hospital staff roles and responsibilities; employee acts solely on behalf of SuperCare Health and not the facility.

Perform all other duties as assigned by department leadership.

Compliance and Regulatory Requirements

Strictly adhere to all applicable federal and state laws, including but not limited to the Anti-Kickback Statute (AKS), Stark Law, and False Claims Act (FCA).

Do not engage in any activity that could be interpreted as offering or providing remuneration, inducements, or incentives in exchange for patient referrals.

No sales, marketing, or referral-generation activities are permitted as part of this role.

Employee compensation shall not be based on, tied to, or influenced by the volume or value of referrals or business generated.

This role is not subject to quotas, commissions, or performance metrics based on referral generation or revenue.

Interactions with healthcare providers must remain strictly informational and operational, without attempting to influence referral decisions.

Report any suspected compliance concerns immediately.

Present all patients with their right to freely choose a DME supplier and document such choice prior to coordinating services.

Physical Demands

Must be able to walk long distances across large healthcare facilities.

Must be able to lift and carry equipment up to 75 lbs.

Work Environment

Fast-paced healthcare facilities with emphasis on coordination and compliance.

Requires managing multiple discharges and tight deadlines.

High-level communication with healthcare professionals.

Work Experience Requirements

Experience in medical supply, HME, or healthcare industry.

Knowledge of medical terminology and documentation.

Strong customer service and coordination skills.

Ability to multitask and meet deadlines.

Strong organizational skills and attention to detail.

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

This position offers an exciting opportunity for a driven individual to blend patient care coordination with business development, making a meaningful impact on both patient outcomes and SuperCare Health's growth.

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.