Flight EMS Dispatch Communications Specialist - Nights

Job Description Updates the status of field units and aircraft, ensuring compliance and timely transport. Other duties as assigned. Promptly answers incoming calls, collects pertinent information, and enters required details into the Computer Aided Dispatch (CAD) System. Completes the CAD log with patient demographics and time‑stamped events to ensure accurate documentation and adherence to department protocols. Coordinates with Dispatch Supervisor to determine appropriate resources for transport. Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician. Manages high‑stress phone calls from physicians and hospital staff. Utilizes all systems and equipment proficiently in the communications center. Assists in training and mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Supports EMS Dispatch Communications Center functions and needs. Monitors all radio traffic while listening for pre‑alerts to incoming calls, alerting units, and promptly updating the status of units. Responsibilities Schedule: 6 pm – 6:30 am, 2 on 2 off / 3 on 2 off / 2 on 3 off Must have previous Flight Following experience Certified Flight Communicator (CFC) preferred Minimum 1 year of Medical Dispatch experience Requirements Proficient verbal and written communication skills (Required) Proficient in computer database skills (Required) Proficient in real‑time documentation in electronic format (Required) Knowledge of AdventHealth policies, procedures, and protocols (Required) Advanced computer skills (Required) Utilizes all electronic foundational resources and tools to efficiently maintain throughput process across AdventHealth and sending/receiving facilities (Required) Critical‑thinking and problem‑solving ability (Required) Ability to function in a fast‑paced, stressful environment (Required) Ability to engage in self‑evaluation about performance and professional growth (Required) Ability to accept constructive feedback regarding work performance (Required) Ability to establish and maintain cooperative working relationships with others contacted during work (Required) Understanding of Health Insurance Authorization process (Preferred) Medical terminology and/or coding skills (Preferred) High School Graduate or equivalent (Required) 1+ year minimum relevant communications center experience (Preferred) Emergency Medical Technician (EMT) certification (Preferred) Licensed Paramedic (PARA) (Preferred) Driver’s License (DL) (Preferred) Benefits Benefits from day one: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from day one 403‑B Retirement Plan 4 weeks 100% paid parental leave Career development opportunities Whole person well‑being resources Mental health resources and support Pet benefits Location 2600 Bruce B. Downs Blvd, Wesley Chapel, Florida 33544, United States Pay Range $19.23 – $30.77 per hour Background Screening Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at Physical Requirements Physical Requirements – Equal Employment Opportunity This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth