In-Home Services Coordinator

Job Description

Job Description

Responsibilities

Under the supervision of the applicable manager, the In-Home Services Coordinator ensures the proper delivery of services to active PACE In Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage. 

This is a remote position.

Essential Functions and Work Responsibilities

Functional Category:  Client Support Oversight

Estimated Percent of time Spent: 50%

• Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In Home Services.
• Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate.
• Ensures that all schedules meet the Plan of Care (PoC, applicable Provider orders, and are staffed with the appropriate qualified personnel.
• Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule.
• Responsible for the coordination of agency services with the services of other community agencies or PACE services.
• Observes confidentiality and safeguards all client related information.
• Investigates, resolves, and reports any problem related to client care and/or employee wellbeing to Manager.
• Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue. 
• Participates in the selection of workers to meet the standards for appropriate worker/client match.
• Participate in daily stand-ups to relay pertinent information in relation to clients and staff.
• Participates in On-Call rotation.
• Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N. A/LPN/RN visits, assessments, and supervisory visits. 
• Completes, daily, verification of scheduled shifts and visits to confirm completion of all tasks by field employees. 
• Maintains open lines of communication with the field, centers, and I.H.S leadership regarding barriers, needs, and scheduling updates. 
• Other duties as assigned.

Functional Category:  Administration

Estimated Percent of time Spent: 50%

• Responsible for the maintenance and review of client records for compliance with Federal, State, and local laws, accrediting Organization Standards and company policies and guidelines.
• Responsible for software implementation based on standardized process.
• Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight.
• Ensures manager is aware of any job performance concerns related to field personnel.
• Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE.
• Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel.
• Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime.
• Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R).
• Always uses discretion with agency and client information.
• Answers telephones and transfers appropriately.
• Accept intake/referral/inquiry calls as needed, providing positive company representation.
• Responsible for following company policies/procedures to ensure effective and efficient operations.
• Collaborates with other team members to obtain quality, census, and revenue goals.
• Responsible for completion of Standard Operating Procedures timely.
• Perform backup Manager duties as designated and assigned.
• Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
• Attends meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned.
• Effectively directs field staff as related to scheduling and coordination through motivation and positive reinforcement.
• Builds rapport and relationship with field staff and colleagues to allow successful day to day I.H.S Operations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED

• High School Diploma or GED
• 2 years’ related administrative experience.

PREFERRED

• 2 years’ in the areas of gerontology and/or medical/social services. 
• 1 year scheduling or logistics management experience. 
• 1 year in the health care profession 

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.  InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.