Estimator

Job Description

Job Description

We’re seeking a Body Shop Estimator who is passionate about helping others, enjoys problem-solving, and delivers exceptional customer service. In this role, you’ll provide an outstanding customer experience while guiding clients through the repair and insurance process with confidence and clarity. You’ll help customers feel comfortable and informed, apply your knowledge of vehicle repairs and OEM procedures, and serve as the central point of communication between customers, insurance partners, and technicians. If you thrive in a fast-paced environment and are looking for opportunities to grow and advance, we’d love to have you on our team.

About the Company
We are a locally and privately owned company that started out in 2012 with offering paintless dent repair services that quickly expanded into offering additional services such as auto and marine detailing and auto body repair. We believe that leadership, communication, financial stability, and having passion for helping clients and team members, are the main factors for our success.

Reports To
The Estimator will report to the Production Manager.

Job Overview
The Body Shop Estimator is responsible for inspecting damaged vehicles, creating preliminary repair estimates, and guiding customers through the repair process from start to finish. This role serves as the primary point of contact between the customer, insurance companies, and the repair facility, ensuring repairs are performed correctly, safely, and in compliance with OEM procedures.

The ideal candidate is detail-oriented, customer-focused, and confident communicating with insurance adjusters while advocating for proper repairs. This position plays a critical role in customer satisfaction, shop profitability, and overall workflow efficiency.

Job Duties

• Inspect vehicles to accurately identify damage and understand vehicle design

• Document vehicle damage thoroughly with notes and photos

• Create accurate repair estimates and supplements using estimating software

• Research and follow OEM repair procedures and safety requirements

• Greet customers and gather all required customer, vehicle, and insurance information

• Communicate clearly and professionally with customers regarding repairs, timelines, and insurance processes

• Provide timely follow-ups and status updates to customers throughout the repair process

• Serve as the primary point of communication between customers, insurance partners, and technicians

• Collaborate with technicians during disassembly and repair planning

• Ensure repairs meet company quality and safety standards

• Maintain organized repair files and a clean, organized work environment

• Effectively manage multiple repairs in a fast-paced environment

• Problem-solve repair challenges as they arise

• Perform additional duties as assigned by management
  

  What we are searching for…

  Ability to pass drug/background check
  Valid driver’s license and clean driving record
  Mature, responsible, and dependable
  Self-motivated and good at solving problems
  Direct and proficient communicator
  Detail oriented and great at organization
  Willingness to learn and put in extra time when needed
  Ability to work in a fast paced environment
  Ability to meet deadlines
  Upbeat and has positive attitude
  Adhere to company policies and procedures
  Cooperate with team members to perform a smooth work - flow
  Share ideas and feedback
  An energetic person who enjoys being part of a team that knows how to have fun while also working hard
  Physical requirements: Able to lift 45lbs, as well as stand, walk, kneel, crouch, and bend for extending periods of time
  Not Necessary but beneficial
  2-year of automotive industry experience
  Able to drive a manual transmission
  Familiar with CCC One or other estimating software
  Benefits:
  Health Insurance
  Health Savings Account
  Paid time off (vacation, personal, sick days)
  Flexibility with time off
  Costco membership
  Dental & Vision Insurance
  401(k) Retirement plan
  Supplemental Insurance
  Group and Voluntary Term Life/AD&D
  Long/Short Term Disability
  Physical, Financial and Mental Wellness
  Opportunities to volunteer to help community
  Opportunities to learn new skills with paid training
  Opportunity for growth and advancement
  Company attire
  Shop use
  Discount on parts and services
  Full time

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