Sr. Accounts Receivable Analyst Lead

: About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization. Job Title: Sr. Accounts Receivable Analyst (AR Lead) Salary Range: $60,000-80,000 FLSA Status: Salary, Non-Exempt Location: Seattle, Administration - On site About the Position The Senior Accounts Receivable (AR) Analyst (Lead) is responsible for guiding the AR team and ensuring the timely and accurate processing of daily sales audits, customer invoicing/billing, cash receipts, accounts receivable aging, and account reconciliations. Essential Functions and Responsibilities include the following. Other duties, include:

• Lead, coach, and support the AR team in executing accounts receivable functions efficiently.
• Conduct daily sales audits, validating store sales and cash transactions, and researching sales variances, overages/shortages to make accurate adjustments to the sub-ledger and general ledger.
• Process customer invoicing/billing, payment applications, and maintain proper documentation on a daily basis.
• Communicate and resolve issues with the accounting manager and customers as necessary.
• Manage customer account setups and reconciliations, ensuring accurate adjustments and issuing monthly statements to customers.
• Prepare and analyze weekly internal and external accounts receivable aging reports.
• Record and accrue e-commerce sales transactions.
• Track and record restitution income.
• Maintain merchant services, including sales audit adjustments, chargebacks, user access, and new store/account setups.
• Reconcile assigned general ledger accounts to ensure accuracy and completeness.
• Conduct initial credit reviews for new customer accounts.
• Ensure the confidentiality of Goodwill's financial affairs and sensitive information.
• Provide excellent internal and external customer service by responding to inquiries and resolving issues in a timely manner.
• Perform assigned account reconciliations and ensure financial accuracy.
• Research and resolve discrepancies, answer questions from staff, vendors, and customers.
• Oversee and reconcile customer accounts, ensuring timely collections and accurate reporting.
• Promote and uphold safe work practices through awareness, training, and reporting of potential hazards.
• Perform other duties and projects as assigned.

Position Requirements: Qualifications under the Americans with Disabilities Act (ADA) To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Education and Experience:

• Bachelor's Degree or Associates Degree in Accounting or Finance, or a related field preferred; equivalent work experience considered.
• Minimum 3-5 years' accounts receivable experience.
• Minimum 3 years' experience in leading or supervising teams.
• Ability to perform multiple complex projects simultaneously.
• Strong communication and interpersonal skills to work effectively with internal teams and external customers.
• Intermediate knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Experience with D365 Enterprise Resource Planning (ERP) or similar accounting software.
• Proficient with 10-key by touch.
• Ability to learn new technology and software as related to the job.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Able to work under tight deadlines and adapt to changing business needs.
• Excellent written and verbal communication skills.
• Prior experience in nonprofit accounting is helpful but not required.

Physical Abilities:

• Ability to sit at a desk and work on a computer for extended periods of time.
• Occasionally required to lift and carry files or documents weighing up to 10 pounds.
• Ability to communicate effectively in person, over the phone, and in writing.
• Visual acuity to review detailed financial documents and computer screens.
• Ability to perform repetitive hand and wrist movements, such as typing and using a mouse.
• Maintain reliable attendance and communicate effectively with diverse audiences.

Essential Mental/Sensory Abilities:

• Excellent verbal and written communication skills
• Analytical skills
• Problem-solving, organizing, categorizing, and analyzing data
• Strong attention to detail, prioritization, time management, and multi-tasking skills
• Foster an environment of initiative, communication, accountability, and excellence

Work Environment: This role primarily operates in a professional office environment with moderate noise level. May require occasional travel to off-site meetings. Everyone Is Welcome When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity. Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. This document does not represent a contract of employment, and EGNW reserves the right to change this and/or assign tasks for the employee to perform, as EGNW may deem appropriate.