Customer Support Specialist

Job Description

Job Description

About Learning, Inc.
Location: Wauconda Office – 441 W Bonner Road, Wauconda, IL 60084
Schedule: Tuesday–Thursday | 10:00 AM – 3:00 PM
Compensation: $35 per hour

About the Role

About Learning, Inc., an internationally respected leader in educational innovation, professional development, and training solutions, is seeking an exceptional Part-Time Customer Service Specialist to support our growing community of educators, trainers, schools, universities, and organizational clients.

This role is ideal for an articulate, service-oriented professional who takes pride in creating outstanding customer experiences and representing a globally recognized learning brand with warmth, professionalism, and care.

The ideal candidate is highly organized, an excellent communicator, and deeply committed to helping customers receive timely support, clear answers, and an exceptional level of service.

Key Responsibilities

In this role, you will serve as an important point of connection between About Learning and our valued customers across the United States.

Customer Outreach & Relationship Support

• Contact prospective customers who have expressed interest in About Learning’s products, certifications, software, and training solutions
• Follow up on inquiries in a timely, professional, and engaging manner
• Build positive relationships that reflect the company’s reputation for excellence and trust

Customer Service & Problem Resolution

• Respond promptly to customer questions regarding products, services, training, and order status
• Troubleshoot concerns and resolve issues with professionalism, empathy, and attention to detail
• Ensure every interaction reflects the highest standards of respect, responsiveness, and service quality

Order Fulfillment & Shipping

• Prepare, package, and ship customer orders accurately and efficiently to destinations throughout the United States
• Coordinate shipping logistics and maintain organized records of outgoing orders
• Monitor order fulfillment processes to ensure timely delivery and customer satisfaction

Qualifications

We are looking for a professional who brings both excellent communication skills and a heart for service.

Preferred Qualifications

• Outstanding verbal and written communication skills
• Highly articulate, professional, and personable
• Strong customer service mindset with a commitment to excellence
• Ability to manage multiple tasks with accuracy and efficiency
• Comfortable handling phone calls, email correspondence, and shipping logistics
• Strong problem-solving skills and sound judgment
• Experience in customer service, office support, educational services, or client relations preferred
• Familiarity with Microsoft Office, CRM systems, and shipping platforms is a plus

Who Will Thrive in This Role

This position is ideal for someone who:

• Enjoys serving educators, trainers, and organizational leaders
• Represents a premium brand with professionalism and grace
• Values precision, responsiveness, and meaningful customer relationships
• Works well independently while contributing to a collaborative team culture
• Appreciates being part of a mission-driven educational company with global impact

About Learning, Inc.

About Learning, Inc. is an internationally known educational and training company with a long-standing reputation for transforming teaching, leadership development, and learning effectiveness through innovative frameworks, professional certifications, and AI-powered learning solutions.

Joining our team means becoming part of an organization dedicated to helping individuals and institutions improve the quality of learning worldwide.