Customer Experience Specialist - 2nd shift

Job Title: Customer Experience Specialist - 2nd shift

Location: Lake Zurich

Industry: Manufacturing

Pay: $23-28/hr

Benefits: Medical, Dental, Vision, and 401k

About Our Client:

A growing medical diagnostics company in the Lake Zurich area is seeking a Customer Support Specialist to join its team. The company develops innovative products and solutions that support healthcare professionals and the medical community, offering a collaborative work environment and opportunities for professional growth.

Job Description:

The Customer Support Specialist will be responsible for processing customer orders, coordinating shipment and logistics updates, and providing exceptional support to domestic and international customers. This role requires strong attention to detail, excellent communication skills, and the ability to collaborate effectively with internal teams to ensure accurate order fulfillment and timely resolution of customer inquiries and concerns.

Key Responsibilities:

• Process and enter customer orders accurately through multiple channels, including phone, email, fax, and EDI systems.

• Verify order details, pricing, shipping information, and delivery requirements to ensure accuracy and completeness before release.

• Provide exceptional customer service to domestic and international customers by responding to inquiries and resolving issues in a timely and professional manner.

• Communicate order status, shipment tracking, and logistics updates to customers, ensuring visibility throughout the fulfillment process.

• Collaborate with internal departments, including sales, warehouse, and logistics teams, to resolve discrepancies and obtain missing information.

• Maintain organized records of customer orders, shipping documents, delivery confirmations, and related administrative paperwork.

• Investigate and resolve customer concerns by identifying root causes, coordinating corrective actions, and following up to ensure complete satisfaction.

Qualifications:

•2+ years of experience in order entry, customer service, and handling escalated customer support

• Strong attention to detail

• Proficiency in Microsoft Office applications and experience working with ERP, CRM, EDI, or order management systems.

• Ability to prioritize multiple tasks, resolve customer issues efficiently, and work independently in a fast-paced environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.