Retail Supervisor

Position Summary

This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management team with regard to limited administrational aspects of the store's operations. This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.

Leads efforts to prepare stock, and sales floor assignments.

Assist in the opening and closing of the store.

Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store

Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures

Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales

Performs markdown and other promotional activities as needed

Coaches associates to stock replenishment and adhering to visual brand standards

Adhere to all LP policies and procedures

Must follow all safe work practices, escalate unsafe conditions and report incidents.

Skills

• Demonstrated leadership ability

Capable of handling multiple tasks simultaneously

Organized, self-motivated, decisive and supportive

Excellent selling skills

Ability to communicate effectively with customers and fellow employees

Ability to receive feedback and take action when appropriate

Ability to follow written and verbal instruction and meet deadlines on projects/tasks

Flexible and adaptable to change

Knowledge of Lands' End merchandise is strongly preferred

Previous experience in retail strongly preferred

Availability and flexibility to work varied hours to support the needs of the business

Highly reliable and punctual

Ability to adhere to Lands' End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom

Hang/fold merchandise

Ladder climbing

Operate POS register and computer

Lift and carry up to 40 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.