Director of Operations

Director of Operations at Chick-fil-A West Wichita

Are you passionate about creating a culture of excellence, development, and service? Do you thrive in a fast-paced and dynamic environment where you can utilize your leadership skills? If so, we have an exciting opportunity for you to join our team as a Director of Operations at Chick-fil-A West Wichita!

The Director of Operations plays a vital role in ensuring the restaurant runs smoothly and efficiently. This individual is an expert in both front and back-of-house and supports all other restaurant departments. This individual must first successfully complete the Director-in-Training program and be approved by leadership as a Director of Operations before leading independently in their role. This training experience is comprised of four phases and is founded on Chick-fil-A’s five critical success factors:  leadership, talent, customer experience, sales and brand growth, and financial stewardship . The four phases of this program include 1) Heritage, Culture, and Food Safety, 2) Operations, 3) Managing Shifts, and 4) Leading Independently.

Position type:

• Full-time

Location:

• 21st & Maize, 10515 W 21st St N, Wichita, KS 67205, USA

Responsibilities:

• Manage and participate in daily operations to ensure excellent customer service is taking place (Note: This is a heavily operational role with 50% or more of time dedicated to operations.)
• Oversee the coordination of all restaurant operations
• Collaborate with the leadership team to create annual sales, customer service, and profit goals
• Take initiative to propose operational changes to achieve business goals
• Collaborate with leadership team to manage budgets, forecasts, and financial analysis
• Monitor staff scheduling to ensure adequate coverage and maintain labor/productivity goals
• Collaborate with Maintenance to ensure equipment is operating properly and that spare parts are available to reduce equipment downtime
• Work closely with Training and Talent Directors to recruit and develop high-caliber employees
• Facilitate bi-weekly leadership meetings
• Proactively identify and solve problems (i.e. alarms, emergencies, inventory issues, bottlenecks, etc.)
• Keep a pulse on seasonal business trends and adjust resources accordingly
• Oversee inventory management and month-end processes
• Contribute to the development of a positive and inclusive work culture
• Train employees on all Chick-fil-A policies, standards, and procedures
• Provide constructive feedback to employees and confront behaviors that do not align with company values or standards

Requirements:

• 18 years of age or older upon hire date
• Legally eligible to perform work in the United States
• Education: Associate degree or higher (or equivalent experience in a related field)
• Availability to work flexible shifts, including Saturdays and evenings
• Dedication to providing exceptional service and hospitality
• Strong communication and decision-making skills
• Demonstrated leadership abilities
• Ability to provide constructive feedback
• Ability to lift 25 pounds

Benefits:

• Medical, dental, and vision insurance
• 401K matching program (Eligible after one year of employment for employees 21 years of age or older)
• Paid time off
• Free employee meal on shift and catering discounts
• Free tuition through Point University
• Scholarship opportunities
• Sundays off

At Chick-fil-A®, we are committed to creating and maintaining a culture of excellence, development, service, and fulfillment. We strive to win the hearts of our guests every day by providing them with a clean and safe environment, great tasting food, fast and accurate service, and genuine hospitality. We believe kindness is a higher calling and aim to inspire people to take good care of each other.