Case Manager

Founded in 1980, Child Find of America is a nonprofit organization dedicated to locating missing children, preventing abduction, and supporting families through crisis intervention, education, and conflict resolution.

We are seeking a compassionate, curious, and non-judgmental individual to provide phone-based case management support to protective parents whose children are missing or at risk of abduction.

Why Join Child Find of America

At Child Find of America, you will be part of a tight-knit, mission-driven team supporting families during some of the most difficult moments of their lives. This is meaningful, hands-on work that directly contributes to protecting children and resolving crises. In this role, you will build specialized skills in crisis intervention and case management while working alongside experienced, committed professionals. We value collaboration, curiosity, and continuous learning, and offer a supportive environment.

The successful applicant will be :

• Team-oriented and diligent in adhering to agency protocol and best case practices
• Comfortable engaging with individuals in crisis and conflict
• Knowledgeable or have direct service experience with domestic violence, child abuse, child development, and family court
• Skilled in research and investigation, both online and by phone
• Patient and culturally sensitive
• Able to manage a large and varied caseload
• Attentive to detail and a critical thinker
• Experienced in the development and delivery of professional development workshops. Candidates with an interest in developing proficiencies in this area will also be considered.
• An effective communicator with strong verbal and written skills
• Proficient in maintaining a shared database and cloud-based systems
• Open to learning and professional development
• Willing to travel occasionally
• A college graduate with a Bachelor’s Degree or higher in a related field; candidates without a degree will be considered if they have significant related experience

Specific job duties include:

• Engage callers in discussions about options aligned with the agency’s mission and best-case practice protocols
• Research and identify appropriate resources for callers facing a range of challenges
• Comprehensively assess and monitor cases for risks to child safety
• Conduct searches and investigate circumstances, legal histories, and individuals involved in missing child cases
• Collaborate with allied agencies and professionals to support case resolution
• Participate in team case conferences to develop safe, sustainable, and effective outcomes
• Conduct phone-based intakes for new callers, as needed
• Document all case activity in case management software and maintain accurate call logs
• Prepare case narratives highlighting successes and challenges for newsletters, social media, and outreach
• Respond to helpline calls and emails
• Provide administrative support as needed

Benefits and Requirements:

• A background check is required
• This is an in-person hourly position, 35 hours/week, Monday through Friday
• A hybrid schedule may be available after the initial six-month training period
• Competitive benefits package
• Please indicate in your cover letter if you have experience in public speaking and/or developing and delivering educational workshops or professional development programs.

We will not accept any resumes without a cover letter.

EOE ADA