Credit Assistance Specialist | 2nd Shift

Title - Credit Assistance Specialist Consumer Vehicle Lending - Recovery 2nd Shift


Location - Kennesaw, GA | Onsite


Permanent | Banking / Loans


Shift - 2nd shift: Mon-Fri; 12 PM-9 PM EST (rotating Saturdays)

Job Description:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Required Qualifications:

• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• Commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Proficient in dealing with customers issues in both a routine and complex environment
• Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
• Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making