Genesys Systems Engineer

Virtual Vocations Inc

Supporting the Genesys contact center platform, the full-time remote Genesys Systems Engineer will manage system health, collaborate with cross-functional teams, and implement routing solutions across voice, SMS, and email. Key responsibilities Provide support and maintain the Genesys contact center platform, ensuring optimal performance Assist in configuring and optimizing contact center routing, IVR, and omnichannel workflows Collaborate with stakeholders to translate business requirements into technical designs and solutions Required qualifications 2-4 years of experience in a telecom role, preferably as a Genesys Administrator or Engineer Solid technical expertise in the Genesys platform, including routing and API integrations Familiarity with digital campaign management and autodialer campaign management Good understanding of telecom concepts, including WebRTC troubleshooting and carrier routing Knowledge of Salesforce and experience with contact center system integrations

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Vacancy posted 5 days ago

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