Telephone Sales Agent, In Room Dining (FT)

Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.At Montage Deer Valley, It's All Because of YOU!Telephone Sales AgentImagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Deer Valley, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Deer Valley is more than a job; it's a way of life. Don't just imagine the possibility—join us.Your LeadershipSupports the In-Room Dining department and its staff by answering incoming calls and taking guests' orders via phone or digital platforms and special requestsProvide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictionsAccurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recordedCoordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requestsUpsell menu items, promotions, and special offerings to enhance the guest experience and increase revenueProcess payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotionsAssist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go outAssist with keeping the office clean and organizedClose out cash banks and pay out servers as neededDeliver on guests' expectations and have the desire to create WOW momentsPerform additional duties as assigned that may be outside the scope of duties, based on business needsAbout YouYou enjoy order taking and assisting othersYou have a passion for the food and beverage industryYou are personable and engagingYou are open to learning, developing, and growing both yourself, personally, and helping others do the sameYou are trustworthy and have integrityMust HavesAbility to work a flexible schedule including weekends and holidaysAbility to collaborate in a team environmentBasic communication skillsFood and beverage experience, a plusYou will EnjoyFree mealsFree uniforms and cleaningOngoing community outreach eventsAssociates' events throughout the year401[k] retirement plan with company matchingHotel DiscountsHealthcare benefitsPhysical RequirementsAbility to stand and exercise mobility for extended periods of time during your scheduled shiftAbility to lift and carry up to 50 pounds regularly and for extended periods during the shiftAbility to push and pull food serving equipment and carts weighing up to 200 pounds on a semi-regular basisAt Montage Deer Valley, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.