SAP Academy for Services & Consulting - Success Plan Manager - Alpharetta (Hybrid)

Eligibility & Constraints The SAP Academy for Services & Consulting is a development program designed for individuals with 0-3 years of professional experience; candidates with more than 3 years of experience will not be considered. SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role. The role requires candidates to be onsite at an SAP office or customer location 3 days per week, in alignment with our Pledge-to-Flex policy; candidates must live locally to the SAP location they’re applying to. SAP is not offering relocation benefits for this role. Role Overview As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to: Translate customer business objectives into structured success activities Support outcome-driven Success Plans aligned to customer priorities Contribute to governance, cadence management, and value discussions Collaborate across SAP delivery, architecture, and adoption teams Apply SAP's Success Plan methodology consistently and at scale Responsibilities As part of the SAP Academy for Services & Consulting, Success Plan Manager Associates will: Successfully complete a structured 12-month learn‑and‑apply academy program. Participate in classroom learning, simulations, and real‑customer engagement scenarios. Support the execution of Success Plans under guidance of experienced Success Plan Managers. Assist with development, maintenance, and updates of customer success documentation. Prepare materials for governance meetings, including quarterly reviews and steering sessions. Support tracking of adoption milestones, consumption indicators, and value realization inputs. Participate in proactive risk identification and escalation preparation. Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams. Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools. Contribute to continuous improvement of engagement quality and customer experience. Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality. Ensure disciplined planning, execution, and follow‑up across all Success Plan activities. Provide clear, concise, and value‑based executive communications and reporting. Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership. Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes. Uphold SAP standards for service quality, governance, and customer engagement excellence. Qualifications STEM degree or equivalent technology experience. 1–3 years as a Functional/Technical Consultant or in project management. Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns. Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value. SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS). Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations. Able to translate business needs into technical/functional requirements and practical roadmaps. Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams. Team & Program Information The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome‑driven customer experience. The SAP Academy for Services & Consulting is a global development program designed for talent early in their career, offering classroom learning and role-focused rotations, building a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: View email address on click.appcast.io. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation & Benefits Compensation Range Transparency: SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 70,900‑159,900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. For a summary of SAP benefits and eligibility requirements, see SAP North America Benefits. AI Usage in Recruitment For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Requisition ID: 450859 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10 % | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr