Pharmacy Technician (Hybrid) - Northborough, MA

Pharmacy Technician

A Pharmacy Technician assists the pharmacist with various aspects of order processing to dispense medications to patients as promised in an accurate, safe and efficient manner. A Pharmacy Technician plays a critical role in proving patients and providers access to medications needed.

This role is onsite at our Northborough office. Pharmacy hours are 8am-6pm, so hours are flexible within that time frame.

Primary Responsibilities:

• Register new patients into pharmacy systems with appropriate program designations
• Type new prescription orders into the pharmacy system
• Answer in-bound calls to assister patients, providers and internal patient support services with inquiries
• Perform outbound calls to patients and providers to welcome to pharmacy and for refill prescription scheduling
• Escalate questions around medication usage and concerns to the pharmacist
• Facilitate scheduling for prescription delivery to patient or provider's office
• Maintain current patient profiles per accreditation requirements as well as State and Federal regulations and laws
• Obtain and complete prescription transfers to and from other pharmacies as needed
• Assist in prescription order requests from providers and clarification on prescriptions under the supervision of a pharmacist.
• Process scheduled order-fulfillment and facilitate the process of urgent orders to ship as promised
• Provide customers with courteous, friendly, fast and efficient service

Additional Responsibilities:

• Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
• Update job knowledge by participating in educational opportunities and training activities
• Work efficiently both individually and within a team to accomplish required tasks
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Required Qualifications:

• High School Diploma or equivalent
• Minimum one year of Pharmacy Technician or relative work experience
• RPhT Pharmacy Technician License or National (CPhT) Pharmacy Technician Certification
• CPhT position requires a minimum of twenty (20) CE hours in pharmacy-related subject matter during each two (2) year recertification cycle
• Previous data entry experience and ability to type 30wpm+

Professional Competencies:

• Business Skills and Knowledge
• General Management
• Information management
• Quality improvement
• Knowledge of the Health Care Environment
• Health Care Systems and Organizations
• The Patient's Perspective
• Communication and Relationship Management
• Relationship Management
• Communication Skills
• Professionalism

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

The potential base pay range for this role, when annualized, is $33,000.00 - $82,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.