Account Specialist - Full Time - Germantown, TN

Account Specialist - Full Time - Germantown, TN

Account Specialist

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing innovative cancer treatments. Our team is committed to excellence, collaboration, and supporting both our patients and employees in a meaningful way.

The Account Specialist is responsible for managing assigned patient accounts from initial billing through resolution to a zero balance. This role requires strong analytical and accounting skills to assess payments, adjustments, and discrepancies while maintaining communication with patients and insurance carriers. The Account Specialist must remain adaptable to changing insurance rules and requirements and ensure accurate and timely account resolution.

• Assess payments and adjustments on patient accounts for accuracy and take appropriate action on overpayments, underpayments, or non-payments
• Resolve billing issues and inquiries from insurance carriers and patients via phone, fax, or mail
• Process daily mail from insurance carriers and patients, including payment discrepancies, charge errors, and correspondence
• Process credit balances according to established procedures
• Compile and submit medical records and supporting documentation to facilitate reimbursement, appeals, and pre-payment reviews
• Collaborate with Coding, Medical Records, and Patient Representatives to verify coding, resolve denials, and address insurance issues and pre-certifications
• Communicate with insurance companies and patients regarding billing and reimbursement inquiries
• Maintain confidentiality and respect for patients at all times
• Maintain professional attendance, attitude, and appearance
• Comply with clinic safety policies and procedures
• Participate in staff meetings as scheduled
• Assist with training and orientation of new employees as assigned
• Perform all other duties as assigned

Education & Experience Required: Associate's degree or equivalent from a two-year college or technical school; or two (2) to three (3) years of related experience and/or training; or equivalent combination of education and experience

• Excellent organization and follow-up skills
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to organize and prioritize work assignments
• Ability to manage multiple priorities in a fast-paced environment
• Ability to analyze situations and respond in a timely manner
• Ability to work effectively in multi-functional teams
• Ability to establish and maintain effective working relationships within The West Clinic
• Proficiency in computer applications including word processing and email
• Ability to perform 10-key by touch

Meaningful Impact: Support patients and families through critical moments in their care journey

Collaborative Environment: Work alongside dedicated professionals committed to excellence

Growth Opportunities: Access to ongoing training and professional development

Mission-Driven Culture: Be part of a team focused on compassion, innovation, and quality care

No nights, weekends, or holidays. Comprehensive benefits package.

If you are detail-oriented, analytical, and thrive in a fast-paced healthcare environment, we encourage you to apply for the Account Specialist position and become part of a team committed to delivering exceptional patient care.