Customer Account Manager - Industrial Distribution and Manufacturing

Job Description

Job Description

Customer Account Representative – Industrial Distribution and Manufacturing

TCH Industries, Inc. & Koehler Rubber (TCH Koehler LLC) | Cleveland, OH | Full-Time

Does this sound like you?

• Do you thrive working independently in the field - owning your accounts, managing your schedule, and showing up for customers before they even know they need you?
• Are you someone who builds genuine, trusted relationships with the people you work with - where customers see you as their go-to person, not just a vendor rep?
• Do you have the organizational discipline to track inventory levels, spot a problem before it becomes a shortage, and follow through on replenishment without being told to?
• Are you looking for a role where your initiative and ownership are recognized - at a growing company where people who prove themselves have real room to advance?

If yes, we invite you to apply for the position of Customer Account Representative at TCH Industries.

How to Apply

Step 1 - Complete our Culture Index work-trait survey (required before your application will be reviewed):

Step 2 - Submit your resume outlining relevant experience and qualifications through the Culture Index link above.

About Us

TCH Industries has been a cornerstone in the industrial hose industry since 1983. We manufacture and distribute industrial, hydraulic, and metal hose assemblies and associated components serving customers across manufacturing, construction, automotive, aerospace, and beyond. We are a growing company - expanding through strategic acquisitions and adding capabilities at multiple locations in Northeast Ohio.

Koehler Rubber & Supply Co. (now operating as TCH Koehler LLC, dba Koehler Rubber) brings more than a century of expertise to our combined organization. Founded in 1917, Koehler Rubber has spent over 100 years supplying Ohio and the Midwest with specialty fluid application products. Their team includes certified specialists in hose and fitting assembly specification, lubrication system design, pumping and dispensing systems, spray finishing, and factory-authorized service and repair.

Together, TCH Industries and Koehler Rubber represent more than 140 combined years of industry expertise. We are built around one core belief: We Save the Day. When our customers' operations are at risk, we show up - fast, accurate, and reliable. This role is central to that promise.

The Role

This is not a counting job. The Customer Account Representative is a customer retention engine - the face of TCH Industries at our customers' facilities throughout Northeast Ohio. Your primary responsibility is Vendor Managed Inventory (VMI): you own the full cycle of your assigned accounts, from scheduled site visits and physical stock counts to replenishment coordination, discrepancy resolution, and continuous relationship building.

You will be trusted with accounts that matter. Your customers rely on you to keep their hose and industrial supply inventory stocked and their operations running without interruption. You will work autonomously in the field, coordinating closely with our inside Operations and Sales teams, and documenting your activity in TrulinX ERP. If you are a self-starter who takes genuine ownership of outcomes - not just tasks - and you want to build something real at a fast-growing company, this role is for you.

What You'll Do

• Conduct scheduled inventory counts at assigned customer sites throughout Northeast Ohio - on time, every time
• Monitor stock levels against agreed min/max thresholds and trigger replenishment before shortages occur - proactive, not reactive
• Reconcile system inventory against physical counts; identify and resolve discrepancies quickly and accurately
• Build and maintain trusted, professional relationships with customer contacts - you are their primary point of contact and their first call when something needs attention
• Coordinate with TCH's Operations and Sales teams to ensure customers receive the right products on the right timeline
• Track account KPIs, document site visit activity, and maintain accurate records in TrulinX ERP
• Proactively identify upsell opportunities and service improvement areas - bring ideas forward that benefit both the customer and TCH
• Represent TCH Industries and Koehler Rubber professionally at all customer locations

Qualifications

Required:

• Valid Ohio driver's license and reliable personal transportation - this is a field-based role with regular local travel throughout Northeast Ohio
• Strong attention to detail and organizational discipline; you manage multiple accounts and nothing falls through the cracks
• Clear and professional communicator - written, verbal, and relational; you build trust with customers and colleagues alike
• Self-starter who works well independently, manages their own schedule, and takes ownership of outcomes

Preferred:

• Prior VMI, supply chain, or manufacturing experience - not required, we will train you on our way
• Familiarity with industrial distribution, hose products, or fluid conveyance components
• Experience working in an ERP or inventory management system; TrulinX experience is a plus
• Demonstrated track record of owning accounts or customer relationships end-to-end

Why TCH Industries

• We Save the Day - that is not a tagline, it is who we are. You will be part of a team that shows up when it matters most for our customers
• Growing Fast - TCH is scaling aggressively through acquisitions and organic growth; there are real career opportunities ahead for people who prove themselves here
• Trusted & Autonomous - you will be given ownership of your accounts and trusted to manage them well, without being micromanaged
• Northeast Ohio Based - local routes, strong long-term customer relationships, and a tight-knit team that takes pride in its work

Schedule & Compensation

• Full-time, Monday–Friday 8:00am-4:30pm
• Field-based role throughout Northeast Ohio - local travel, home every day
• Competitive salary commensurate with experience

Benefits

• Medical, dental, and vision insurance
• Health savings account (HSA)
• 401(k) with retirement plan
• Paid time off and paid holidays
• Parental leave
• Mileage reimbursement for field travel
• Career advancement and growth opportunities across our expanding branch network

If you are a driven, relationship-focused professional who wants to own your accounts, make a real impact, and grow with a company that is moving fast - we want to hear from you.

TCH Industries is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive workplace environment for all employees.