Technology Support Specialist II

Technology Support Specialist II

San Diego State University is seeking a Technology Support Specialist II to provide hands-on IT support across SDSU Imperial Valley campuses. In this role, you'll help faculty and staff with the technology they rely on every day—from computers and software to classrooms, labs, audiovisual equipment, and connectivity. Your work will include troubleshooting technical issues, setting up and maintaining equipment, deploying computers and software, and helping users navigate their technology needs. If you enjoy solving problems, working directly with people, and having variety in the technology you support, this role offers the opportunity to put those skills to work as part of the SDSU Imperial Valley community. Note: This position will work onsite at SDSU Imperial Valley Campuses (Calexico, CA & Brawley, CA), which are two hours east of SDSU Main Campus.

What You'll Do:

• Technology Support: Install, configure, maintain, and troubleshoot computers, software, operating systems, peripherals, and other technology.
• Support technology used in offices, classrooms, labs, and other campus environments.
• Assist with computer and software deployments, equipment moves, upgrades, and standardized configurations.
• Troubleshoot network connectivity and system issues, coordinating with other IT teams when needed.
• User Support & Collaboration: Work directly with faculty and staff to resolve technology issues and understand their support needs.
• Provide technical guidance and training to users with varying levels of technology experience.
• Collaborate with SDSU IT colleagues and vendors to troubleshoot and resolve issues.
• Document incidents and resolutions using ServiceNow.
• Systems & Equipment Support: Test and maintain software, security configurations, workstations, and other assigned technology.
• Help identify and evaluate technology tools and equipment based on campus needs.
• Maintain documentation for system configurations, procedures, and troubleshooting.
• Support the ongoing maintenance and reliable operation of technology across SDSU Imperial Valley.

What We're Looking For:

We're looking for a technology professional who enjoys troubleshooting, helping people, and working with a variety of technology. Experience in the following areas is especially valuable:

• Hardware, software, and peripheral troubleshooting
• Windows and/or Mac environments
• Computer and software setup, configuration, and deployment
• Basic network connectivity and system troubleshooting
• Providing approachable, service-focused technical support
• Classroom, lab, audiovisual, or other specialized technology
• Bilingual English/Spanish skills are a plus.

Why Join Us?

Support your campus community – Work directly with the faculty and staff who rely on technology for teaching, learning, and day-to-day operations.

Work with a variety of technology – Support computers, software, classrooms, labs, audiovisual equipment, and other campus technology.

Be part of SDSU Imperial Valley – Support technology across Imperial Valley locations, including academic programs and facilities in Brawley.

Connect with SDSU IT – Work as part of the Imperial Valley technology support team while collaborating with IT colleagues across the university.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it's like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

Position Information: This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position will work at both SDSU Imperial Valley campuses, with an anticipated schedule of three days per week at the Calexico campus and two days per week at the Brawley campus. The schedule may vary by semester based on class schedules and campus operational needs. Advance notice will be provided of any schedule changes.

Education and Experience: Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Key Qualifications: Experience working in an information technology environment. Experience troubleshooting a variety of software and hardware issues. Preferred qualifications: Three years of professional experience supporting Windows and Mac environments, including desktop software, computer hardware, and peripherals. Experience supporting users and technology in a large, networked environment. Experience providing technical support to individuals with varying levels of technology experience. Bilingual English/Spanish preferred.

Compensation and Benefits: San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation: Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines. Initial step placement is not expected to exceed Step 1 ($5,787/month). Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $5,787-$8,430 per month (Step 1-Step 20). Future increases, including step advancements, are subject to contract negotiations. Full Benefits Package Includes: Generous Time Off: 15 paid holidays, vacation, and sick leave. Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage: Medical, dental, and vision options at low or no cost. Education Support: CSU tuition fee waiver for employees and eligible dependents. Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

SDSU Values: At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion. Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information: Apply by October 20, 2026, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. The person holding this position is considered a'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 10