Solutions Consultant

Overview TransUnion is seeking a Solutions Consulting professional to lead and manage the deployment of complex order management solutions for telecommunications service providers. The role partners with Product, Sales, and Customer Success to ensure successful implementation, optimization, and ongoing customer satisfaction. This is a hybrid position with both virtual work and in-person two days per week at a TransUnion office. Role Overview and Core Responsibilities Lead end-to-end deployment and implementation of complex order management solutions for telecommunications customers, ensuring alignment with business requirements and successful delivery. Serve as a trusted advisor to customers, providing guidance on industry best practices for Access and Voice service ordering and system utilization. Configure and tailor TransUnion Order Management solutions to meet unique customer environments and business needs. Own customer relationships throughout implementation, including leading kickoff calls, facilitating weekly status updates, and driving delivery milestones. Act as a liaison between customers, Product Management, and Account teams to manage enhancements, prioritize needs, and align solutions with product capabilities. Manage multiple concurrent projects or large-scale deployments, balancing priorities across customers, timelines, and internal stakeholders. Participate in testing, validation, and go-live activities to ensure seamless transitions and successful solution adoption. Identify opportunities for optimization, enhancements, and additional value creation to support customer success and business growth. Contribute to internal knowledge sharing and continuous improvement initiatives across processes, tools, and delivery approaches. Maintain a deep understanding of customer workflows, upstream/downstream impacts, and system functionality to drive informed decision-making. Travel may be required to support customer engagements and internal collaboration at TransUnion offices. Required Knowledge and Experiences 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order management solutions. Demonstrated experience leading customer-facing implementations or deployments of complex software solutions, with the ability to manage project lifecycles from initiation through delivery. Strong functional understanding of order management systems and workflows, including how and why processes operate within telecommunications environments. Proven ability to manage customer relationships and lead structured engagements (e.g., project kickoffs, status calls, business reviews), ensuring clarity, alignment, and delivery success. Experience working within cross-functional environments, partnering with Product, Sales, and customer stakeholders to drive outcomes and resolve issues. Required Technical Skills Experience configuring or implementing order management or workflow-based systems within telecommunications environments. Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook, to support documentation, communication, and stakeholder reporting. Ability to analyze and interpret workflow processes and system behaviors to support implementation, troubleshooting, and optimization. Familiarity with telecommunications ordering frameworks, including Access Services Request (ASR) and Local Service Request (LSR) processes. Preferred Skills Experience across both ASR and LSR domains, with the ability to bridge knowledge across multiple ordering frameworks. Background working on both the customer/client side and solution provider/vendor side of telecommunications implementations. Strong learning agility and curiosity, with a demonstrated desire to expand technical and functional expertise into adjacent areas. Experience supporting large-scale or enterprise customer deployments with multiple stakeholders and complex requirements. Ability to identify process improvements and recommend enhancements that drive efficiency, scalability, and customer value. Benefits and Work Environment We offer benefits designed to support health, protection, family, future, and well-being, along with programs that promote work/life flexibility and career development. For example, eligible health coverage from day one, life and disability insurance options, voluntary benefits, dependent care support, retirement plans with employer match, stock purchase plan, tuition reimbursement, paid time off, holidays, commuter benefits, and volunteer time off. Equal Opportunity and Compliance TransUnion is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other protected characteristic. We provide affirmative action programs where applicable and comply with applicable laws. For inquiries, contact View email address on click.appcast.io. Applicants with arrest or conviction records will be considered in accordance with applicable laws and local fair chance ordinances. Compensation and Application Window Pay scale information: The U.S. base salary range for this position is $100,100.00 – $150,000.00 annually. The salary range is a reasonable estimate and may reflect factors such as education, experience, location, and market conditions. Regular, full-time non-sales roles may be eligible for an annual bonus; long-term incentives may also apply where applicable. The application window is estimated to close on 07/22/2026 and postings may be extended or closed earlier based on business needs. About TransUnion TransUnion is committed to a diverse and inclusive workplace. We strive to empower our people to grow, innovate, and contribute to a better future for communities and customers. We offer a collaborative environment with opportunities for professional development and work/life flexibility. #J-18808-Ljbffr