Customer Relations & Accounts Receivable Specialist

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned
  
  

Qualifications

• High school diploma or GED required
• 1-3 years experience in the following fields preferred: cash application, banking and accounting.
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Experience with Microsoft D365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferred

Additional Information

• Benefits-eligible 1st of the month following hire
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• The company paid 50k in basic life insurance
• Company paid LTD
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity

Salary Range - $55,000 - $60,000 per year

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.

Compensation: USD 26 - USD 29 - hourly