Security Systems Technician

Job Title: Security Systems Technician

Location: Cleveland, OH

Department: Security Service

Employment Type: Full-time

FLSA Status: Non-exempt (hourly)

Work with the latest video, access control and intrusion technology, and keep growing with unlimited access to training.

Why Silco

• Unlimited access to training at our James A. Fraser Training Center in Columbus, plus company-paid certifications.
• Eight-time Top Workplaces winner and an Inc. 5000 fastest-growing private company.
• Family-owned since 1931, with approachable leadership and real advancement across branches and departments.
• Veteran-friendly: about 30% of our team has served in the military.

About Silco

Silco Fire & Security protects lives and property for more than 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, inspect, service and monitor fire protection and security systems, from fire alarms, sprinklers and kitchen suppression to video surveillance and access control. Founded in 1931 and still family-owned and operated, Silco has more than 500 team members across seven branches: Cincinnati (headquarters), Akron, Cleveland, Columbus, Dayton, Toledo and Louisville.

The Role

As a Security Systems Technician, you will install, program, maintain, troubleshoot and repair video surveillance, access control, intrusion detection, gate and other electronic security systems for commercial customers. You will be the face of Silco on site, delivering high-quality work and great service.

What You'll Do (Essential Functions)

• Install and configure video cameras, access control panels, intrusion sensors, gates and other security devices to manufacturer specifications.
• Program systems to customer requirements, including user permissions, alarm thresholds and notifications.
• Perform routine maintenance and inspections; clean, test and replace components.
• Diagnose and resolve system issues to minimize downtime.
• Support upgrades, expansions and third-party integrations.
• Respond to service calls and provide excellent customer support.
• Maintain accurate records of installations, configurations and repairs.

What You Bring

Required

• 2 years of experience installing, servicing and repairing security systems (video, access control, intrusion).
• Ability to read technical drawings, schematics and specifications.
• Strong troubleshooting skills and attention to detail.
• Excellent communication and customer service skills.
• Valid driver's license and a driving record that meets Silco's vehicle insurance requirements.

Preferred

• Salesforce experience.
• Manufacturer certifications for access control or video platforms.
• IP networking knowledge.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand-eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.

Benefits

• Medical, dental and vision insurance; accident and illness insurance; Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year, plus dollar-for-dollar matching of your charitable gifts.
• Company events and recognition programs that celebrate success.

Equal Opportunity

Silco Fire & Security is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military status, protected veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodation: Silco provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with known limitations related to pregnancy, childbirth or related conditions. If you need an accommodation to apply or interview, contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

Offers of employment are contingent on successful completion of a pre-employment background check and drug screen, conducted in accordance with applicable law, including the Fair Credit Reporting Act. Positions that drive for work also require a motor vehicle record review. Criminal history is evaluated individually in light of the position's duties.

This description outlines the essential functions, qualifications and physical demands of the position. It is not an exhaustive list of duties; other duties may be assigned. It does not create a contract of employment. Employment with Silco is at will.