Service Manager

Global Edge is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance. The Service Manager is responsible for ensuring service work is delivered safely, efficiently, and in alignment with customer expectations while driving productivity, responsiveness, profitability, and long-term client retention. This position plays a key role in growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting continued operational growth. The ideal candidate is a strong service operations leader with deep electrical industry knowledge, proven experience managing field teams, strong financial acumen, and the ability to build lasting customer relationships. Key Responsibilities Lead and manage daily electrical service operations, including Service Technicians, Service Coordinators, and Service Administrators Develop and execute service division strategy focused on revenue growth, client retention, and margin performance Build, maintain, and own strong client relationships, including service agreement customers Manage service scheduling, dispatch operations, technician utilization, and workforce productivity Oversee service agreement programs, preventive maintenance contracts, and on-call service operations Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and Global Edge safety standards Recruit, develop, and retain service team talent to support operational growth Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention Partner with project operations and preconstruction teams to identify service-to-project transition opportunities Oversee service fleet, tools, equipment, and material logistics Identify and implement process improvements to enhance service delivery, scalability, and customer experience Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager Qualifications Strong knowledge of electrical service operations, maintenance practices, and service agreement program management Proven leadership experience managing service teams, technicians, and support staff Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance Experience developing and monitoring KPIs, dashboards, and service performance metrics Ability to lead effectively in a fast-paced environment while managing competing priorities Strong communication skills and leadership presence with field teams, customers, and internal stakeholders Commitment to continuous improvement, operational scalability, and high-quality service outcomes Education and Experience High school diploma or GED required Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred Extensive electrical trade experience strongly preferred Active or prior electrical license, such as Journeyman or Master Electrician, preferred Equivalent combination of education, industry certifications, and progressive field/service leadership experience will be considered Minimum of 7 to 10 years of experience in electrical service operations or construction Minimum of 3 to 5 years of leadership experience managing service teams or field personnel Proven experience leading high-volume service operations, including scheduling, dispatch, workforce utilization, and service delivery Demonstrated experience managing service financial performance, including P&L, pricing, labor efficiency, and cost control Strong track record of client relationship management, service agreement growth, issue resolution, and repeat business Certifications and Licenses State Master Electrician License or equivalent preferred OSHA 30-Hour required This role is a combination of office and field-based work, with frequent interaction with service technicians, customers, and operations leadership. The Service Manager will support active service operations, including maintenance, service calls, and emergency response. The role requires real-time decision-making, prioritization, and coordination to manage shifting operational demands and customer needs. Regular visits to active construction and service job sites are required, including exposure to varying weather conditions, noise, dust, and other typical jobsite environments. Required PPE must be worn when visiting job sites. Schedule This is a full-time, exempt position. The standard schedule is five days per week, on-site. Flexibility is required to support business needs, including occasional evenings, weekends, or off-shift support as needed. Physical Requirements This role requires the physical and environmental demands outlined below, with or without reasonable accommodation. Global Edge is committed to complying with the Americans with Disabilities Act and providing reasonable accommodations to qualified individuals. Ability to sit, stand, and walk for extended periods throughout the workday Frequent use of hands and fingers to operate a computer, mobile devices, and office equipment Ability to communicate clearly and effectively by phone, video, and in person Ability to review schedules, reports, financial data, and technical information on a computer screen Ability to move between office settings, job sites, and customer locations Ability to navigate active construction and service environments, including uneven surfaces and stairs Occasional bending, stooping, reaching or lifting during site visits or operational support Ability to lift and carry up to 25 pounds occasionally Ability to wear required PPE, including hard hat, safety glasses, high-visibility vest, and work boots Tools and Technology Computer, laptop, and service management software, such as ServiceTrade, FieldEdge, or equivalent Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook Mobile phone, tablet, and standard office equipment CRM and/or ERP systems used for service tracking and reporting Dispatch and scheduling platforms Video conferencing tools, such as Microsoft Teams or Zoom Company vehicle for travel to job sites, customer locations, and operational meetings Global Edge Core Values At Global Edge, our core purpose is Building Relationships to Enrich Lives. We are guided by the following core values: #J-18808-Ljbffr Global Edge Group