Support Coordinator

Please note: This is a 12-week temporary role

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $21.80 - $24.20 , PLUS an annual performance-based, discretionary incentive.
  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
  
  
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Family Support Coordinator provides proactive outreach, assessment, education, and care coordination support to families of children in the Autism Resource Program by connecting them to appropriate services, navigating benefits, and ensuring timely access to care and resources.

• Family Engagement & Needs Assessment

  • Conduct outreach and screening calls to assess family needs, identify barriers, and evaluate gaps in care. 

  • Build relationships with families through education, support, and ongoing engagement to ensure effective program participation.

  
  
  

• Care Coordination & Resource Navigation

  • Facilitate referrals to clinical, community, and government resources and coordinate with care managers, providers, and internal teams.

  • Act as a central point of contact to triage cases, ensure documentation is complete, and support timely access to services. 

  
  
  
• Program Education & Administrative Support
  
  

  • Educate families on benefits, coverage, behavioral health services, and program requirements.

  • Provide administrative and operational support including documentation, communication, and compliance with organizational and regulatory standards.

  
  
  

Who You Are

• Required Qualifications
  
  
  • Bachelor’s degree in Social Work, Psychology or related healthcare field and three (3) or more years of experience in a health care, managed care and/or customer service setting
  • OR Associates degree and 4+ years of experience
  • OR high school diploma and 5+ years of experience in a health care, managed care or customer service setting
  • Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone
  • Excellent written and verbal communication, interpersonal, and organizational skills
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
  
  

Living our Values:

• • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.
  
  

Competencies

• • Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met
  • Ability to work independently to meet team objectives/goals
  • Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
  • Able to manage multiple tasks in a fast-paced, changing environment
  • Ability to work within a collaborative, team-oriented environment
  
  

Working Conditions:

• • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home.
  • A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment. 
  
  

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.