Desktop Support Technician

Job Description

Job Description

Lakeland University is seeking a customer-focused Desktop Support Technician to provide technical support and maintain IT systems across campus.

GENERAL EXPECTATIONS

All Lakeland University staff members are expected to:

• Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
• Represent unequivocally in their behavior the stated values of the University;
• Be good stewards of the University's resources, including its personnel and the goodwill of its friends, its alumni, and local community;
• Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
• Keep their supervisor appropriately informed;
• Be forthright and honest in their communication with all members of the University community;
• Treat all members in a manner of teamwork and respect;
• Acts in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) - show respect, communicate and be positive;
• Advise their supervisor with respect to all manners that require attention, including their own performance.

ESSENTIAL FUNCTIONS

• Troubleshoot hardware, software, and basic networking issues
• Provide technical support via multiple channels
• Deploy and maintain endpoint devices
• Support Microsoft 365 tools
• Assist with A/V setup and support
• Maintain campus technology environments
• Track service requests in the IT service management system
• Provide user training and support
• Collaborate with team members and student workers
• Participate in on-call rotation

SPECIALIZED KNOW-HOW & SKILLS

Required Qualifications

• Knowledge of Windows and macOS
• Strong customer service and communication skills
• Technical troubleshooting ability
• Ability to support non-technical users

Preferred Qualifications

• Associates degree in IT or related field
• Help desk or technical support experience
• Experience with Microsoft 365
• Experience with end-user devices and peripherals
• Basic networking knowledge
• Familiarity with endpoint management tools

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Moderate physical activity. Requires handling of average-weight objects up to 25 points or standing and/or walking for more than four (4) hours per day;
• No or very limited exposure to physical risk;
• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
• Occasional evenings or weekends required.
• Some travel between campus locations required.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Lakeland University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Lakeland University is an Equal Opportunity Employer and Educator.