Patient Access Specialist

Patient Access Specialist

The Patient Access Specialist (PAS) is an essential member of the AstraZeneca Access Services Operations team supporting patients and healthcare providers across the US. This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs. This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications.

Responsibilities:

• Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Phone, Fax, Chat, eMail, etc.
• Ensure all support requested is captured within the Case Management system
• Ensure timely processing and resolution of cases
• Escalate complex cases, when appropriate
• Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
• Educate Health Care Providers and patients on available access programs
• Communicate effectively with payers, pharmacies, third party administrators and other departments
• Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
• Educate offices on Access Services programs and referral process to ensure timely case processing

Requirements Minimum:

• High School Diploma Required
• Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills with excellent customer service
• Analytical thinking, problem solving and decision making
• Effective organizational management
• Proficient competency using Word, Excel and PowerPoint
• Ability to multitask and manage multiple parallel projects
• Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs
• Must be able to support all hours of operations (Monday- Friday, core shifts from 8 am-6 pm ET or later shift 11 am -8 pm ET)
• Hybrid work location with 25% designated on-site team collaboration days

Preferred:

• Associates or Bachelor's Degree strongly preferred, or 2 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of patient access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules
• Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes
• Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
• Experience with HIPAA policy, patient access data and analytics
• Bilingual, proficiency in professional written and spoken Spanish

The annual base salary (or hourly rate of compensation) for this position ranges from $65,000 - $86,000. Our positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.